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What are 'no-shows' costing YOUR business?

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* 1. Do you take deposits for appointments?

Yes

No

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* 2. On average, how many clients would 'no show' per week in your salon?

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* 3. Do you have a cancellation policy in place?

Yes

No

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* 4. Each Year, how much money would you estimate your salon loses through 'no-shows'?

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* 5. How many times must a client 'no-show' before you no longer take bookings from them?

Once

Twice

Three Times

I always let them rebook another appointment because I am too scared to lose the potential business

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* 6. How do you remind your customers about their appointment time?

Text message

Email

Call Them

I don't remind them

Other (please specify)

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* 7. Anything else you'd like to share or comment on?

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* 8. What is your name and salon name?

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* 9. What is your email address?

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* 10. What City is your salon in?