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This survey is created to evaluate our services that will help us improve service quality and customer satisfaction.
If you have made a purchase via our website, please rate your experience based on the following criteria:(Required.)
Excellent
Very Good
Good
Fair
Poor
N/A
Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments)
Content usability (information posted is clear, precise and well-formatted)
Overall design (the website is well designed, clean, functional and optimized for mobile devices)
How satisfied were you with the courteousness of our staff during:(Required.)
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Security and baggage check
Passenger check-in and boarding
Inflight (cabin crew) service
Arrival and baggage claim
How satisfied were you with our service in terms of the following:(Required.)
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Amount paid
Baggage allowance (including extra-baggage allowance purchased)
Checkin, waiting, boarding, and/or arriving at the terminal
Timeliness of service
Inflight seating comfort
Quality of snacks and beverages served
From the list below, select top 3 reasons why one should choose us.(Required.)
Based on your most recent experience, how likely are you to recommend us to your family or friends?(Required.)
Definitely will
Probably will
May or may not
Probably will not
Definitely will not
Current Progress,
0 of 13 answered