We need your feedback to help us continuously improve the complaint resolution process. Your feedback is anonymous and will not have any impact on your care or that of your loved one. All of your feedback is confidential and appreciated. 

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* 1. How well did you know which person or department to contact to start the complaint process

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* 2. How well were you informed of the actions taken as a result of the concerns that you brought forward?

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* 3. Did you feel heard by the individual whom you shared your concerns with?

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* 4. Do you feel HSN's values of "respect, quality, transparency, accountability, and compassion" were reflected in the interactions with the individual who received your complaint?

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* 5. I am satisfied by the way my complaint was handled.

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