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Patient Experience Survey for HSN's Patient Complaint Resolution Process

We need your feedback to help us continuously improve the complaint resolution process. Your feedback is anonymous and will not have any impact on your care or that of your loved one. All of your feedback is confidential and appreciated. 
1.I knew who to contact to begin the complaint process.
2.I felt heard when I shared my concerns with the Patient Relations team.
3.My interactions with the Patient Relations team reflected HSN's values of: respect, quality, transparency, accountability, and compassion.
4.I was well informed of the actions taken as a result of the concerns I brought forward.
5.I am satisfied by the way my complaint was handled.
6.Please share any additional comments or suggestions regarding your experience with the complaint resolution process.