2022 Annual Survey of Members Membership Satisfaction Question Title * 1. What is the one thing you like most about Expree? Service Products Community Involvement Rates Staff Question Title * 2. Overall, how would you rate the quality of your experience? Very Positive Somewhat Positive Neutral Negative Very Negative Question Title * 3. How likely is it that you would recommend Expree Credit Union to a friend or colleague? Very Likely Somewhat Likely Probably Not Likely Definitely Not Question Title * 4. How creative is Expree in crafting solutions for your needs? Extremely Creative Very Creative Somewhat Creative Not So Creative Not at All Creative Question Title * 5. How would you like Expree Credit Union to communicate with you? Phone Calls Text Email Post Cards Online Chat Products and Services Question Title * 6. How easy is it to manage your money online with our internet banking service? Very Easy Somewhat Easy Somewhat Difficult Very Difficult Do not use Question Title * 7. What aspect of Expree would you like to improve? More locations Phone system Internet banking/mobile app Response time Other (please specify) Question Title * 8. How technologically innovative is Expree? Extremely Very Somewhat Not very Not at All Question Title * 9. What sort of incentive program would encourage you to use your debit or credit card more? Check all that apply. Reward Points Cash Back Travel Gift Cards Cell Phone Protection Roadside Assistance Other (please specify) Question Title * 10. What services do you use for managing your account? Check all that apply. Mobile App Money Line Remote Deposit Capture (Mobile deposit) Bill Pay Internet Banking Card Controls Alerts E-Notices E-Statements Person to Person Through Bill Pay Other (please specify) Question Title * 11. How often do you transfer funds through services like Venmo, PayPal, or Cash App? Daily Weekly Monthly Rarely Never Question Title * 12. How would you rate the process of applying for a loan online? Very Easy Easy Difficult Very Difficult Never Applied Online Question Title * 13. Where is your main checking account? Expree Credit Union Commonwealth Credit Union Community Trust Bank Independence Bank Whitaker Bank Wesbanco Bank Other (please specify) Question Title * 14. Which of these products are most important to you over the next twelve months? Debit Card Credit Cards Personal Loans Vehicle Loans Home Loans Question Title * 15. Where do you prefer to conduct your financial business? ATM Internet Banking Main Office MoneyLine Shared Branching Question Title * 16. If Expree were to open another branch or install an ATM, where would be the ideal spot? East-Frankfort West-Frankfort Downtown Frankfort Georgetown Lawrenceburg Shelbyville Versailles Branding/Marketing Question Title * 17. What is your first reaction when you see Expree Credit Union? Very Positive Somewhat Positive Neutral Somewhat Negative Very Negative Question Title * 18. How has your perception of Expree Credit Union changed in the past 6 months? Much More Favorable More Favorable Stayed the Same Less Favorable Much Less Favorable Question Title * 19. Overall, how satisfied or dissatisfied are you with the new name Expree Credit Union? Very Satisfied Somewhat Satisfied Neither Satisfied nor Dissatisfied Somewhat Dissatisfied Dissatisfied Question Title * 20. In the past 6 months, where have you seen or heard of Expree Credit Union? Please select all that apply. Friends, Family Members, or Colleagues Social Media Ads in a Mobile App (excluding social media) Online Search Online news / magazine article Billboards Our Website I don’t remember seeing an ad Question Title * 21. In the past 6 months how often did you hear people talking about Expree Credit Union? Very Often Somewhat Often Once or Twice Not Often Never Demographics Question Title * 22. By selecting “yes,” I certify that I am at least 18 years old and give permission to use any written and/or visual expression of the personal experiences Expree as attributed to me, and I waive all claims for any compensation and/or damages and I do not hold liable Expree or any individual who work for this organization for any such use of above material, written or verbal: Yes No Question Title * 23. What gender do you identify as? Male Female Prefer to self identify I prefer to not say Question Title * 24. For categorization purposes, please select your age among the options below: Under 18 18-24 25-34 35-44 45-54 55-64 65-74 75+ Question Title * 25. Which of the following areas do you currently live in or near? Franklin County Anderson County Shelby County Fayette County Jefferson County Scott County Woodford County Other (please specify) Question Title * 26. What is your total annual household income (before taxes)? Less than $35,000 $35,000 - 75,000 $75,001 - 100,000 $100,001 - 150,000 More than $150,000 Question Title * 27. What is the highest level of education you have completed? High School/GED Associate's Degreee Bachelor's Degree Advanced Degree Other (please specify) Question Title * 28. If you want to be entered into the drawing for Cornhole Boards, please enter your email address. Done
