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* Currently, what % of trainings in your company are conducted using Virtual classrooms ?

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* Do you think virtual classroom could be an effective way to conduct contact center trainings in long term ?

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* Which of the following trainings you think could be easily conducted through a virtual classroom?

  Yes No
Process & Product training
Language and Customer Skills training
Transaction Monitoring training
Supervisory Skills training
Work Force Management Training
Competency Building training (L & D)
Refresher training

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* What is the typical duration of Virtual Classroom training an employee would attend in a year in your organisation ?

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* Please select as applicable (You can select both options if applicable)

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* When you attend a virtual classroom training, what is your opinion on the following (Compared to self-paced/online trainings)

  Very Easy Easy No Difference Difficult Very Difficult
Participation & Interaction
Practice Exercises
Adaptability to tools & technologies
Time management during the training
Quizzes and Exams
Logistics arrangement

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* When you train or organize a virtual classroom training, what is your opinion on the following (Compared to self-paced/online trainings)

  Very Easy Easy No Difference Difficult Very Difficult
Participation & Interaction
Practice Exercises
Adaptability to tools & technologies
Time management during the training
Quizzes and Exams
Logistics arrangement
Cost Management (Infrastructure, Travel & Lodging etc.)

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* Would you like to receive a report of this survey results ?

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* Please provide following details:

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