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Customer Satisfaction Survey
At Chase Plastics, your total satisfaction is our number one priority. This survey should take you only
3 minutes
. We appreciate your time in completing our survey.
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Survey Completed By:
Name
Company
Email Address
Please rate your satisfaction level for each characteristic listed.
If a question does not apply, skip and proceed to the next question.
Quote Process
Very Dissatisfied
Moderately Satisfied
Very Satisfied
Clear
Order Placement Experience
Very Dissatisfied
Moderately Satisfied
Very Satisfied
Clear
Material Certification Process
Very Dissatisfied
Moderately Satisfied
Very Satisfied
Clear
Delivery Performance
Very Dissatisfied
Moderately Satisfied
Very Satisfied
Clear
Quality of Product
Very Dissatisfied
Moderately Satisfied
Very Satisfied
Clear
Corrective Action Process
Very Dissatisfied
Moderately Satisfied
Very Satisfied
Clear
Seller Service Level
Very Dissatisfied
Moderately Satisfied
Very Satisfied
Clear
Commitment to 2-hour Call Back
Very Dissatisfied
Moderately Satisfied
Very Satisfied
Clear
Commitment to Customer Service
Very Dissatisfied
Moderately Satisfied
Very Satisfied
Clear
*
How likely are you to recommend Chase Plastics?
(Required.)
Not Likely
Extremely Likely
Clear
*
Identify the characteristics that Chase Plastics must improve on.
(Required.)
Quote Process
Order Placement Experience
Material Certifications Process
Delivery Performance
Quality of Product
Corrective Action Process
Seller Service Level
Commitment to 2-hour Call Back
Commitment to Customer Service
No Improvements
Provide comments or examples to support your improvement area(s).
Additional comments regarding where Chase Plastics can improve their product offering.
Additional comments regarding your overall experience with Chase Plastics.
Current Progress,
0 of 14 answered
