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Member Satisfaction Survey 2026
1.
How long have you been a member at Caro Smart Financial Solutions?
0-4 years
5-8 years
9-12 years
Over 12 years
2.
How often do you use each branch and services?
Pulaski
Daily
Weekly
Every 2-3 weeks
Monthly
Never
Rosewood
Daily
Weekly
Every 2-3 weeks
Monthly
Never
St. Francis
Daily
Weekly
Every 2-3 weeks
Monthly
Never
Online Services
Daily
Weekly
Every 2-3 weeks
Monthly
Never
Phone Services
Daily
Weekly
Every 2-3 weeks
Monthly
Never
3.
Do you feel welcomed when you interact with staff?
Yes
No
4.
Would you please take a minute to tell us about your service experience?
Very Poor
Poor
Fair
Average
Good
Very Good
Excellent
N/A
Are we courteous and attentive?
Very Poor
Poor
Fair
Average
Good
Very Good
Excellent
N/A
Are you helped in a timely manner?
Very Poor
Poor
Fair
Average
Good
Very Good
Excellent
N/A
Do we process your transactions/requests correctly?
Very Poor
Poor
Fair
Average
Good
Very Good
Excellent
N/A
Does the employee listen carefully to understand your needs?
Very Poor
Poor
Fair
Average
Good
Very Good
Excellent
N/A
Does staff recommend services that might be helpful to you?
Very Poor
Poor
Fair
Average
Good
Very Good
Excellent
N/A
Overall, how would you rate our service?
Very Poor
Poor
Fair
Average
Good
Very Good
Excellent
N/A
1 / 5
20%
