Please answer honestly. Your feedback will help us improve and better meet your needs. 

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* 1. Where do you usually shop?

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* 2. I am satisfied with the variety of products offered at J&L.

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* 3. Are there any products that J&L does not carry that you wish we did?

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* 4. My deliveries are correct and on time.

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* 5. The inside sales staff is knowledgeable and helpful.

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* 6. My outside sales representative is reliable and keeps me informed about new products and offerings.

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* 7. How can your J&L salesmen improve?

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* 8. If I have a problem with an order, it is resolved quickly and to my satisfaction. 

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* 9. J&L's pricing is competitive in the market.

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* 10. What can J&L do to be a better supplier?

J&L is considering creating an online customer portal. The following questions will help shape this initiative.

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* 11. What would you like to be able to do in an online customer portal? Please rank in order of importance.

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* 12. Is there anything else you would like to see in a customer portal that is not listed above?

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