Please answer honestly. Your feedback will help us improve and better meet your needs. 

I am satisfied with the variety of products offered at J&L.

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* 2. I am satisfied with the variety of products offered at J&L.

Are there any products that J&L does not carry that you wish we did?

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* 3. Are there any products that J&L does not carry that you wish we did?

My deliveries are correct and on time.

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* 4. My deliveries are correct and on time.

The inside sales staff is knowledgeable and helpful.

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* 5. The inside sales staff is knowledgeable and helpful.

My outside sales representative is reliable and keeps me informed about new products and offerings.

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* 6. My outside sales representative is reliable and keeps me informed about new products and offerings.

How can your J&L salesmen improve?

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* 7. How can your J&L salesmen improve?

If I have a problem with an order, it is resolved quickly and to my satisfaction. 

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* 8. If I have a problem with an order, it is resolved quickly and to my satisfaction. 

J&L's pricing is competitive in the market.

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* 9. J&L's pricing is competitive in the market.

What can J&L do to be a better supplier?

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* 10. What can J&L do to be a better supplier?

J&L is considering creating an online customer portal. The following questions will help shape this initiative.
What would you like to be able to do in an online customer portal? Please rank in order of importance.

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* 11. What would you like to be able to do in an online customer portal? Please rank in order of importance.

Is there anything else you would like to see in a customer portal that is not listed above?

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* 12. Is there anything else you would like to see in a customer portal that is not listed above?

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