Library Customer Satisfaction Question Title * 1. What was the reason you last visited or contacted the library Tick all that apply To borrow or renew an item To borrow or renew an item Tick all that apply To use or get help with technology To use or get help with technology Tick all that apply Research for study, work or personal interest Research for study, work or personal interest Tick all that apply Children's activity Children's activity Tick all that apply Study or socialise Study or socialise Tick all that apply Other (please specify) Question Title * 2. What were your expectations on how we would help you with this activity or request? Question Title * 3. Did we meet those expectations? Yes No If no, please specify Question Title * 4. Was the time we took to help you appropriate? Yes No If No, please specify Question Title * 5. Did we give you an explanation of the options available to you? Yes No If no, please specify Question Title * 6. How would you rate your satisfaction of this interaction with the library Very Unsatisfied Very Satisfied Very Unsatisfied Very Satisfied Question Title * 7. What was the reason for giving this rating? Question Title * 8. Was there another way the library could have helped you today? Question Title * 9. Do you have any other comments? Done
