1. Take the Survey

Dear Consumer:

The Eastern Caribbean Telecommunications Authority (ECTEL) wishes to solicit your assistance in this short survey. We are in the process of developing a consumer education and awareness programme and would like your feedback about your experiences as consumers of electronic communications in ECTEL Member States.

Thank you very much!

What is your age?

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* 1. What is your age?

What is your gender?

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* 2. What is your gender?

Have you ever heard about the Eastern Caribbean Telecommunications Authority (ECTEL)?

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* 4. Have you ever heard about the Eastern Caribbean Telecommunications Authority (ECTEL)?

Where did you hear about ECTEL?

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* 5. Where did you hear about ECTEL?

Do you know of the National Telecommunications Regulatory Commission (NTRC)?

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* 6. Do you know of the National Telecommunications Regulatory Commission (NTRC)?

How did you hear about the NTRC?

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* 7. How did you hear about the NTRC?

Which company provides you with your telecommunication services?

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* 8. Which company provides you with your telecommunication services?

What type of service do you subscribe to:

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* 9. What type of service do you subscribe to:

Do you have any concerns/problems with your service provider?

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* 10. Do you have any concerns/problems with your service provider?

If Yes to Question 10, what kinds of problems do you encounter most?

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* 11. If Yes to Question 10, what kinds of problems do you encounter most?

If you have an issue with your provider, do you know what you can do about it?

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* 12. If you have an issue with your provider, do you know what you can do about it?

Where do you normally get your information?

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* 13. Where do you normally get your information?

What kind of information would you want your regulator NTRC/ECTEL to provide you with?

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* 14. What kind of information would you want your regulator NTRC/ECTEL to provide you with?

What do you think the regulator ought to be doing to help you as a consumer have a more satisfying experience?

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* 15. What do you think the regulator ought to be doing to help you as a consumer have a more satisfying experience?

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100% of survey complete.

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