K&K Customer Survey

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* 1. Approximately how many years have you been a K&K customer?

This was my first Year

Second to fifth year

Sixth to tenth year

More than ten years

I lost interest and stopped coming to K&K

Other (please specify)

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* 2. On a scale of 1-5 thumbs, how would you rate K&K's selection of bedding plants (annuals/veggies/herbs/baskets) in the spring.

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* 3. On a scale of 1-5 thumbs, how would you rate K&K's selection of perennials?

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* 4. On a scale of 1-5 thumbs, how would you rate K&K's selection of shrubs?

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* 5. On a scale of 1-5 thumbs, how would you rate K&K's selection of trees?

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* 6. On a scale of 1-5 thumbs, how would you rate K&K's selection of gift items, garden decor', and pottery?

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* 7. On a scale of 1-5 thumbs, how would you rate K&K's selection of hosta?

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* 8. On a scale of 1-5 thumbs, how would you rate K&K's selection of daylily?

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* 9. Are you greeted by staff and asked if you need assistance during your visit?

Yes, almost always

No, never

sometimes, but not always

Other (please specify)

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* 10. Have you ever felt like staff was rushing you?

Yes

Other (please specify)

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* 11. Are staff helpful with your needs, and able to answer your questions?

Yes, for the most part

Sometimes I wish they were more knowledgeable

I like some assistance, but also like to figure things out on my own

Other (please specify)

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* 12. Has a staff member ever been rude to you.

Yes

Please explain:

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* 13. Do you feel comfortable walking around during your visit(s) at K&K Gardens?

Yes

If no, please explain:

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* 14. Given the circumstances, is parking adequate?

Yes

Feel free to explain in more detail:

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* 15. How do you like to be notified of upcoming sales, events, or notifications?

K&K Website

Facebook

Instagram

Text

Local newspaper(s)

Magazine

Other (please specify)

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* 16. How do you feel about our prices?

Too high

To be expected, considering we get to view the gardens, and receive great customer service

Other (please specify)

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* 17. What additional events would you like us to provide?

Guest speakers

Educational/Workshop

Kid's events

Evening Events

Please elaborate:

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* 18. What best describes your reason for visiting K&K Gardens

Seeking inspiration

Landscaping Project(s)

Promotion or sale's event

Just enjoy coming over

An event or seminar

The great selection and quality of plants

Other (please specify)

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* 19. Could you please provide your postal code?

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* 20. How likely are you to recommend K&K Gardens to someone else

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* 21. Overall, what is your rating of K&K Gardens?

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* 22. If there was ONE thing you'd like to see changed, what would it be?

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* 23. Is the signage, coming to K&K Gardens sufficient? If not, what would you suggest?

Yes

Other (please specify)