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OMTO Customer Satisfaction Questionnaire
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1.
What was the purpose of contacting OMTO today?
(Required.)
Audiovisual
Badging
Desk Phone / iPhone
Parking
Purchases
Time and Attendance
Travel
Ethics
Cybersecurity
FITARA
Help Desk
IT Clearance
Records Management
Other (please specify)
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2.
How did our support staff resolve your request?
(Required.)
By e-mail
Over the telephone
In person
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3.
Was your request resolved to your satisfaction?
(Required.)
Yes
No
If no, please explain why not or what else is needed to resolve it.
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4.
Was your request resolved in a timely manner?
(Required.)
Yes
No
If your answer was No, please explain.
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5.
How would you rate the service you received?
(Required.)
Exceptional
Good
Fair
Poor
N/A
The support staff was professional
Exceptional
Good
Fair
Poor
N/A
The support staff was knowledgeable
Exceptional
Good
Fair
Poor
N/A
The response of the support staff was timely
Exceptional
Good
Fair
Poor
N/A
Other (please specify)
6.
Please share any other comments/suggestions you may have to improve our customer service:
7.
If you would like us to contact you for follow-up, please provide a telephone number or your email address. (OPTIONAL)