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CIPP Payroll Insights Survey 2027 - In-house payroll

1.Where are your company offices based? (Select all that apply for each office location)
2.Please select the industry most relevant to your business function
3.Approximately how many Full Time Equivalent (FTE) staff are employed within the payroll services in your organisation?
Only enter the FTE size of your payroll team.

Examples based on 38 hr working week:
Sole pay professional working full time = 1.0
Two part-time (19 hrs pw) payroll staff = 1.0
Four full-time staff and one part-time (19 hrs pw) staff = 4.5
4.How is your payroll function structured?
5.What working arrangements do you operate for payroll staff in your organisation?
(Select all that apply)
6.Do you have any qualification requirements for new payroll staff members?
7.Does your organisation provide a dedicated training budget for payroll staff?
8.If yes, approximately how much training budget is available per employee each year?
9.How many payrolls do you operate in total for your business?
Please provide to the nearest whole number without any punctuation / special characters.
10.How many employees do you currently have on payroll?
(if you have an employee on multiple PAYE references, please count each separately)
Please provide to the nearest whole number without any punctuation / special characters.
11.How many payslips do you process per month?
(monthly average over the last year / last tax year)
Please provide to the nearest whole number without any punctuation / special characters.
12.Would you consider your payrolls specialist in nature?
13.If yes, which specialism?
14.Do you engage with any third party or outsourced providers for any part of the payroll process?
15.If yes, please specify which services are outsourced
16.Which of the following payroll frequencies do you operate?
(Select all that apply)
17.Please indicate which date you make payments on for monthly payrolls, if applicable
(select all that apply)
18.How many working days before pay day do you stop accepting changes or additions to the payroll?
Please provide to the nearest whole number without any punctuation / special characters.
19.How often are payroll changes accepted after cut-off?
20.Which payroll processes remains the most manual in your organisation?
21.Where do you mainly obtain information regarding payroll legislation and compliance changes?
22.What additional support would help employers prepare for upcoming legislative changes?
23.How do you usually provide payslips to employees?
24.Please select the items you show on your payslip
(Select all that apply)
25.Which payment method do you use to make your standard payroll payments to your employees?
(Select all that apply)
26.Please indicate which employee benefits are available within your organisation
27.How do you currently process benefits?
28.How do you processes occupation payments above and beyond statutory payment entitlements?
(Select all that apply)
Full pay
full duration
Full pay
partial duration
Full pay
reducing during duration
Partial pay above statutory
Statutory only
Adoption pay
Maternity pay
Neonatal pay
Paternity pay
Parental bereavement pay
Shared parental pay
Sick pay
29.Which methods do you utilise for pension contributions?
(Select all that apply)
30.What Key Performance Indicators (KPIs) do you use?
(Select all that apply)
31.Do you have a monetary threshold for chasing overpayments?
32.Do you have a time limit for chasing overpayments before they are written off?
33.Who has final responsibility for deciding whether an overpayment is pursued?
34.What is your most frequent payroll-related query?
35.With regards to payroll, what is the biggest challenge that faces your business within the coming year?
36.Do you have any comments or feedback that you feel would improve future surveys?
37.If you would like to receive a copy of the report when published, please leave your email address below and click "done" to exit the survey.
If you haven't already, please complete the payroll professionals survey to give us insights on you as an individual and then share it with your colleagues, peers and other payroll professionals that would benefit from the results of this survey. The more data we collect, the more useful the resulting report will be. Thank you.

CIPP Payroll Insights - Payroll Professional