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CIPP Payroll Insights Survey 2027 - Outsourced payroll

1.Where are your company offices based? (Select all that apply for each office location)
2.Is your organisation part of an accountancy practice?
3.Approximately how many Full Time Equivalent (FTE) staff are employed to deliver the payroll services you provide?

Only enter the FTE size of your payroll team.

Examples based on 38 hr working week:

Sole pay professional working full time = 1.0
Two part-time (19 hrs pw) payroll staff = 1.0
Four full-time staff and one part-time (19 hrs pw) staff = 4.5
4.What working arrangements do you operate for payroll staff in your organisation?
5.Have you recruited for payroll roles during the last 12 months?
6.What changes do you expect to see from the size of your payroll team in the next 12 months?
7.What is predominately driving this change?
8.Do you have any qualification requirements for new payroll staff members?
9.How many clients do you currently provide payroll services for?
(This can be an approximation at the time of completing the survey)
Please provide to the nearest whole number without any punctuation / special characters.
10.How many payrolls do you operate in total for your clients?
(This can be an approximation at the time of completing the survey)
Please provide to the nearest whole number without any punctuation / special characters.
11.How many payslips do you process per month?
(monthly average over the last year / last tax year)
Please provide to the nearest whole number without any punctuation / special characters.
12.Would you consider yourself a specialist payroll provider?
13.If yes, which specialism?
14.Which of the following payroll frequencies do you operate?
15.How many working days before pay days do you stop accepting changes or additions to the payroll?
Please provide to the nearest whole number without any punctuation / special characters.
16.How often are payroll changes accepted after agreed cut-off dates?
17.Which payroll processes remain predominantly manual in your organisation?

(Select all that apply)
18.Does your organisation currently use AI tools within payroll operations?
19.What activities are AI tools used for?

(Select all that apply)
20.What pricing structures do you currently operate?
(select all that apply)
21.For each label, indicate if this service is included in the titled service structure, whether it is chargeable as extra or not provided
Included as standard
Part managed service
Fully managed service
Chargeable as extra
Not provided or offered
Automatic enrolment
CIS processing
Compliance assistance
Dealing with HMRC as an agent
Email queries from clients' employees
End of tax year processes
Forecasting
Leaver processing
New starter processing
P11D reporting
Payroll journals
Payment to HMRC
Payments to employees
Pension reporting
Processing of benefits
Processing of expenses
Reporting / analysis
Right to work checks
RTI and EPS submissions
Telephone queries from clients' employees
Termination payments
TUPE transfers
22.Where do you mainly obtain information regarding payroll legislation and compliance changes?
23.What additional support would help payroll professionals prepare for legislative changes?
24.What Key Performance Indicators (KPIs) do you use?
25.What is your most frequent payroll-related query?
26.What is the biggest challenge facing your payroll business in the next 12 months?
27.Do you have any comments or feedback that you feel would improve future surveys?
28.If you would like to receive a copy of the report when published, please leave your email address below and click "done" to exit the survey.
If you haven't already, please complete the payroll professionals survey to give us insights on you as an individual and then share it with your colleagues, peers and other payroll professionals that would benefit from the results of this survey. The more data we collect, the more useful the resulting report will be. Thank you.

CIPP Payroll Insights - Payroll Professional