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* 1. How easy or difficult was it to schedule an appointment at a convenient time?

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* 2. How convenient was the appointment time you were able to get?

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* 3. In your opinion, how convenient is the location of our clinic?

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* 4. How easy or difficult was it to get a car park at the centre?

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* 5. Overall, how would you rate the service you received from the staff at the immunisation clinic?

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* 6. Did you receive adequate information regarding vaccination and possible side effects

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* 7. How would you rate the waiting areas of the venue?

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* 8. Overall, how would you rate the pram access to the clinic?

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* 9. Overall, how would you rate the immunisation room?

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* 10. Overall, how would you rate the service provided to you at your appointment?

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* 11. How likely is it that you would recommend this service to a friend?

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* 12. Tick any of the items below that you believe would improve our service to you and your family?

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* 13. To help us to improve our service we would welcome any comments or feedback from you.

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