1. Default Section

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* 1. Was your problem resolved to your satisfaction?

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* 2. Was your problem resolved within an adequate timescale?

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* 3. How do you rate the service you received?

  High Average Low N/A
Helpfulness of support staff
Attitude of support staff
Technical expertise of support staff
Timeleness of response
Appropriatness of solution
Automated updates from the Helpdesk software

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* 4. How did the support staff resolve your problem?

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* 5. Any other comments/suggestions?

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