City of El Paso Athletic Facility Customer Survey

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* 1. Which athletic field are you rating?

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* 2. Rate the quality of the following:

	Poor	Fair	Good	Excellent	N/A
Athletic field turf and landscape	Athletic field turf and landscape Poor	Athletic field turf and landscape Fair	Athletic field turf and landscape Good	Athletic field turf and landscape Excellent	Athletic field turf and landscape N/A
Park furniture	Park furniture Poor	Park furniture Fair	Park furniture Good	Park furniture Excellent	Park furniture N/A
Restrooms	Restrooms Poor	Restrooms Fair	Restrooms Good	Restrooms Excellent	Restrooms N/A
Shade	Shade Poor	Shade Fair	Shade Good	Shade Excellent	Shade N/A
Cleanliness of facility	Cleanliness of facility Poor	Cleanliness of facility Fair	Cleanliness of facility Good	Cleanliness of facility Excellent	Cleanliness of facility N/A
Lighting	Lighting Poor	Lighting Fair	Lighting Good	Lighting Excellent	Lighting N/A
Concessions at athletic fields	Concessions at athletic fields Poor	Concessions at athletic fields Fair	Concessions at athletic fields Good	Concessions at athletic fields Excellent	Concessions at athletic fields N/A

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* 3. How often do you visit the athletic field you are rating?

Daily

2-3 times per week

Weekly

2-3 times per month

Monthly

Quarterly

Annually

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* 4. Would you recommend this athletic field to a family or friend?

Yes

No

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* 5. Rate the service you received from staff:

	Poor	Fair	Good	Excellent	N/A
Knowledgeable	Knowledgeable Poor	Knowledgeable Fair	Knowledgeable Good	Knowledgeable Excellent	Knowledgeable N/A
Professionalism	Professionalism Poor	Professionalism Fair	Professionalism Good	Professionalism Excellent	Professionalism N/A
Attention to detail	Attention to detail Poor	Attention to detail Fair	Attention to detail Good	Attention to detail Excellent	Attention to detail N/A
Willingness to help	Willingness to help Poor	Willingness to help Fair	Willingness to help Good	Willingness to help Excellent	Willingness to help N/A
Overall impression	Overall impression Poor	Overall impression Fair	Overall impression Good	Overall impression Excellent	Overall impression N/A

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* 6. How can we improve the athletic field you are rating?

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* 7. Please enter your zip code.

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* 8. Rate your experience using the online reservation form:

	Poor	Fair	Good	Excellent	N/A
Ease of use	Ease of use Poor	Ease of use Fair	Ease of use Good	Ease of use Excellent	Ease of use N/A
Easy to understand	Easy to understand Poor	Easy to understand Fair	Easy to understand Good	Easy to understand Excellent	Easy to understand N/A
All information was included	All information was included Poor	All information was included Fair	All information was included Good	All information was included Excellent	All information was included N/A
Easy to access	Easy to access Poor	Easy to access Fair	Easy to access Good	Easy to access Excellent	Easy to access N/A