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* 1. How does your department or organization primarily identify areas for performance improvement?

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* 2. Is there an organizational leader who is committed to improving performance?

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* 3. How are quality initiatives supported within your department or organization?

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* 4. Would 2 - 4 frontline staff be able to participate in 9 live educational sessions (1.5 hours/session) over the course of 6 months?

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