"Virtual Work" Best-Practices Survey

On behalf of the HL7 Process Improvement Committee, we are commissioning this short survey to any interested parties involved in distributed collaborative work, to collect best-practices in support of effective virtual work. Participants from HL7 or any other collaborative community are welcomed and encouraged to participate. These will be compiled into a reference for the global HIT community to document what has worked across different communities, and from which organizations can choose and adapt/adopt best practices.

The results of the survey and the summary report will be posted on the HL7 Process Improvement Committee Confluence Page.

If you are open to being contacted, please include your contact details in Question 10.

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* 1. Please indicate which communit(ies) where you engage

HL7

FHIR Accelerator Program(s) [CARIN, DaVinci, Gemini, Gravity, etc]

BPM+ Health

IHE

Logica

OMG

ISO TC-215

X.12

SNOMED International

NCPDP

Other (please specify)

Question Title

* 2. Our biggest challenge areas with respect to effective virtual work are:

	Completely Addressed	Somewhat Addressed	Neutral	Somewhat Challenging	Most Challenging	N/A
Project Planning	Project Planning Completely Addressed	Project Planning Somewhat Addressed	Project Planning Neutral	Project Planning Somewhat Challenging	Project Planning Most Challenging	Project Planning N/A
Project Transparency (visibility, asset access, etc.)	Project Transparency (visibility, asset access, etc.) Completely Addressed	Project Transparency (visibility, asset access, etc.) Somewhat Addressed	Project Transparency (visibility, asset access, etc.) Neutral	Project Transparency (visibility, asset access, etc.) Somewhat Challenging	Project Transparency (visibility, asset access, etc.) Most Challenging	Project Transparency (visibility, asset access, etc.) N/A
Scheduling & Logistics	Scheduling & Logistics Completely Addressed	Scheduling & Logistics Somewhat Addressed	Scheduling & Logistics Neutral	Scheduling & Logistics Somewhat Challenging	Scheduling & Logistics Most Challenging	Scheduling & Logistics N/A
Real-Time Collaboration	Real-Time Collaboration Completely Addressed	Real-Time Collaboration Somewhat Addressed	Real-Time Collaboration Neutral	Real-Time Collaboration Somewhat Challenging	Real-Time Collaboration Most Challenging	Real-Time Collaboration N/A
Asynchronous Collaboration	Asynchronous Collaboration Completely Addressed	Asynchronous Collaboration Somewhat Addressed	Asynchronous Collaboration Neutral	Asynchronous Collaboration Somewhat Challenging	Asynchronous Collaboration Most Challenging	Asynchronous Collaboration N/A
Process and Procedures	Process and Procedures Completely Addressed	Process and Procedures Somewhat Addressed	Process and Procedures Neutral	Process and Procedures Somewhat Challenging	Process and Procedures Most Challenging	Process and Procedures N/A
Tooling	Tooling Completely Addressed	Tooling Somewhat Addressed	Tooling Neutral	Tooling Somewhat Challenging	Tooling Most Challenging	Tooling N/A

Please elaborate on any of the challenges above and their impacts.

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* 3. [SYNCHRONOUS COLLABORATION]. Please assess the impact of the following as related to collaboration during worksessions (in real time):

	Very Ineffective	Somewhat Ineffective	Neutral	Somewhat Effective	Very Effective	Do Not Use
Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.)	Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.) Very Ineffective	Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.) Somewhat Ineffective	Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.) Neutral	Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.) Somewhat Effective	Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.) Very Effective	Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.) Do Not Use
File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.)	File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.) Very Ineffective	File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.) Somewhat Ineffective	File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.) Neutral	File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.) Somewhat Effective	File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.) Very Effective	File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.) Do Not Use
Project Planning/Management Tools (Trello/Atlassian, etc)	Project Planning/Management Tools (Trello/Atlassian, etc) Very Ineffective	Project Planning/Management Tools (Trello/Atlassian, etc) Somewhat Ineffective	Project Planning/Management Tools (Trello/Atlassian, etc) Neutral	Project Planning/Management Tools (Trello/Atlassian, etc) Somewhat Effective	Project Planning/Management Tools (Trello/Atlassian, etc) Very Effective	Project Planning/Management Tools (Trello/Atlassian, etc) Do Not Use
Group Chat (Slack, Zulip, etc)	Group Chat (Slack, Zulip, etc) Very Ineffective	Group Chat (Slack, Zulip, etc) Somewhat Ineffective	Group Chat (Slack, Zulip, etc) Neutral	Group Chat (Slack, Zulip, etc) Somewhat Effective	Group Chat (Slack, Zulip, etc) Very Effective	Group Chat (Slack, Zulip, etc) Do Not Use
Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP)	Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP) Very Ineffective	Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP) Somewhat Ineffective	Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP) Neutral	Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP) Somewhat Effective	Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP) Very Effective	Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP) Do Not Use
Scheduling Tools (e.g., Doodle)	Scheduling Tools (e.g., Doodle) Very Ineffective	Scheduling Tools (e.g., Doodle) Somewhat Ineffective	Scheduling Tools (e.g., Doodle) Neutral	Scheduling Tools (e.g., Doodle) Somewhat Effective	Scheduling Tools (e.g., Doodle) Very Effective	Scheduling Tools (e.g., Doodle) Do Not Use

The most impactful practice that has helped my workgroup collaborate most effectively during working calls is....

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* 4. [Working Calls] The biggest challenge we face around collaboration during working calls is....

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* 5. [ASYNCHRONOUS COLLABORATION]. Please assess the impact of the following as related to workgroup collaboration BETWEEN sessions

	Very Ineffective	Somewhat Ineffective	Neutral	Somewhat Effective	Very Effective	Do Not Use
Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.)	Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.) Very Ineffective	Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.) Somewhat Ineffective	Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.) Neutral	Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.) Somewhat Effective	Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.) Very Effective	Screen Sharing w/integrated voice/video (Gotomeeting, Skype, Teams, Webex, Zoom, etc.) Do Not Use
File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.)	File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.) Very Ineffective	File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.) Somewhat Ineffective	File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.) Neutral	File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.) Somewhat Effective	File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.) Very Effective	File Sharing Platforms (Wiki, Confluence, Google Tools, Sharepoint, etc.) Do Not Use
Project Planning/Management Tools (Trello/Atlassian, etc)	Project Planning/Management Tools (Trello/Atlassian, etc) Very Ineffective	Project Planning/Management Tools (Trello/Atlassian, etc) Somewhat Ineffective	Project Planning/Management Tools (Trello/Atlassian, etc) Neutral	Project Planning/Management Tools (Trello/Atlassian, etc) Somewhat Effective	Project Planning/Management Tools (Trello/Atlassian, etc) Very Effective	Project Planning/Management Tools (Trello/Atlassian, etc) Do Not Use
Group Chat (Slack, Zulip, etc)	Group Chat (Slack, Zulip, etc) Very Ineffective	Group Chat (Slack, Zulip, etc) Somewhat Ineffective	Group Chat (Slack, Zulip, etc) Neutral	Group Chat (Slack, Zulip, etc) Somewhat Effective	Group Chat (Slack, Zulip, etc) Very Effective	Group Chat (Slack, Zulip, etc) Do Not Use
Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP)	Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP) Very Ineffective	Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP) Somewhat Ineffective	Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP) Neutral	Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP) Somewhat Effective	Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP) Very Effective	Teleconferencing Tools (Voice-bridges/dial-in lines, excluding integrated VOIP) Do Not Use
Scheduling Tools (e.g., Doodle)	Scheduling Tools (e.g., Doodle) Very Ineffective	Scheduling Tools (e.g., Doodle) Somewhat Ineffective	Scheduling Tools (e.g., Doodle) Neutral	Scheduling Tools (e.g., Doodle) Somewhat Effective	Scheduling Tools (e.g., Doodle) Very Effective	Scheduling Tools (e.g., Doodle) Do Not Use

The most impactful virtual team practice that has helped my workgroup collaborate most effectively BETWEEN calls is....

"Virtual Work" Best-Practices Survey

Question Title

* 1. Please indicate which communit(ies) where you engage

Question Title

* 2. Our biggest challenge areas with respect to effective virtual work are:

Question Title

* 3. [SYNCHRONOUS COLLABORATION]. Please assess the impact of the following as related to collaboration during worksessions (in real time):

Question Title

* 4. [Working Calls] The biggest challenge we face around collaboration during working calls is....

Question Title

* 5. [ASYNCHRONOUS COLLABORATION]. Please assess the impact of the following as related to workgroup collaboration BETWEEN sessions

Question Title

* 6. [Tooling] Our biggest tooling challenge adversely impacting collaboration is...

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* 7. [Logistics and Scheduling] What practices around planning, logistics, and schedule do you recommend (e.g., timezones)?

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* 8. [PROCESSES] One process or best-practice that has been particularly beneficial is:

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* 9. [Anti-Pattern] One thing that we tried that we would advise against was.... Why?

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* 10. [Optional] Contact Details and Final Thoughts