Skip to content

Pennsylvania Office of Small Business Advocate

Small Business Utility Survey

The PA Office of Small Business Advocate (OSBA) understands the importance of small businesses receiving safe, reliable, and affordable utility services, as well as the value of hearing directly from the small business community about its interactions with utilities. If you currently have commercial utility service in Pennsylvania and have 250 employees or fewer, we want to hear from you! It only takes a few minutes to complete. Help us, help YOU!
1.What type of business do you operate?
2.Are you familiar with the OSBA?(Required.)
3.How many employees do you have?(Required.)
4.Who are your water, wastewater, gas, and/or electric providers? Select all that apply and note your telecommunications provider in the text box below.(Required.)
5.Do you feel that your utility costs are fair and predictable?(Required.)
6.Have you shopped for lower rates with suppliers other than your default service provider? (For example, if PECO is the default electric utility in your service area and you switched to another supplier with lower costs.)(Required.)
7.Do you feel that your utility services are reliable? In other words, do they usually work properly, or are there frequent disruptions?(Required.)
8.Do you feel that your utility providers are responsive to your concerns?(Required.)
9.Are you aware if your utility provider offers programs that benefit small businesses?(Required.)
10.How can the OSBA better serve the needs and support small businesses in Pennsylvania?(Required.)
11.Thank you for completing the Pennsylvania Office of Small Business Advocate Survey! Is there any additional information you would like for us to know?

Please enter it below, we would love to hear your thoughts!