Facilities - Maintenance Survey 1. Maintenance Customer Service Our goal is to provide you with the best possible service; please help by answering the following questions. Question Title * 1. What was the nature of your latest contact with us? Work Order Request Emergency Phone Request Projects Other (please specify) Question Title * 2. Overall, what letter grade would you give our customer service? A B C D F Question Title * 3. Maintenance responded promptly to my request. Very well Pretty well Satisfactory Improvement needed Unsatisfactory Describe any information that may help us understand your rating Question Title * 4. Please rate the following categories: Strongly Agree Agree Disagree Strongly Disagree No Comment Maintenance staff was courteous & professional Maintenance staff was courteous & professional Strongly Agree Maintenance staff was courteous & professional Agree Maintenance staff was courteous & professional Disagree Maintenance staff was courteous & professional Strongly Disagree Maintenance staff was courteous & professional No Comment Maintenance staff answered your questions & provided help Maintenance staff answered your questions & provided help Strongly Agree Maintenance staff answered your questions & provided help Agree Maintenance staff answered your questions & provided help Disagree Maintenance staff answered your questions & provided help Strongly Disagree Maintenance staff answered your questions & provided help No Comment My overall experience was positive My overall experience was positive Strongly Agree My overall experience was positive Agree My overall experience was positive Disagree My overall experience was positive Strongly Disagree My overall experience was positive No Comment A timely response was provided A timely response was provided Strongly Agree A timely response was provided Agree A timely response was provided Disagree A timely response was provided Strongly Disagree A timely response was provided No Comment Facilities web pages provide useful information Facilities web pages provide useful information Strongly Agree Facilities web pages provide useful information Agree Facilities web pages provide useful information Disagree Facilities web pages provide useful information Strongly Disagree Facilities web pages provide useful information No Comment Question Title * 5. Please rate the resources that you use? Usage Experience Work Order Request System Use Often Use Sometimes Use Rarely Never Use N/A Work Order Request System Usage menu Excellent Good Fair Poor Never Use N/A Work Order Request System Experience menu Phone Use Often Use Sometimes Use Rarely Never Use N/A Phone Usage menu Excellent Good Fair Poor Never Use N/A Phone Experience menu Email Use Often Use Sometimes Use Rarely Never Use N/A Email Usage menu Excellent Good Fair Poor Never Use N/A Email Experience menu Personal Interaction Use Often Use Sometimes Use Rarely Never Use N/A Personal Interaction Usage menu Excellent Good Fair Poor Never Use N/A Personal Interaction Experience menu Question Title * 6. Please indicate any specific references that affected your ratings: It's a team effort! Comments (include any staff refernces if applicable): Question Title * 7. Have you experienced ongoing improvements from the services provided by Facilities - Maintenance? Yes No N/A Question Title * 8. What service related improvements can you recommend? Also, feel free to make additional comments. Question Title * 9. Please provide your name if you wish: Done >>
