Attended Automation
1.
How many years have you been on your automation journey?
Less than 1 year
1-2 years
3-4 years
5 years or more
2.
Does your unattended automation need a human-in-the-loop?
Yes
No
3.
In implementing attended automation, what would be the primary benefit?
Reduce unattended bot error
Improve human efficiency
Improve customer experience
4.
What is your experience with attended automation?
Benefiting only from rules-based unattended automation
Benefiting only from ML informed unattended automation
Have engaged ML informed attended automation in the last 12 months
Benefiting from integrated ML informed unattended and attended automation
5.
What is the maturity cycle of your automation?
Data
Information
Knowledge
Wisdom
6.
What outcome do you most desire from attended automation?
Reduce Cost
Improve Productivity
Improve Worker/Customer Experience
Improve Revenue
7.
If at all, how are you benefiting from collective intelligence?
8.
What is your industry?
BFSI
Retail
Agriculture
Manufacturing
Consumer Electronics
Aerospace/Automation
FMCG/CGP/Food/Bev
Government/Public Service Enterprise
Life Sciences/Pharma/Health/Chemical
Consumer Information/Media/Telecommunications
Solution provider to B2C organization
Other
9.
What is your job title?
C-Level
EVP/SVP/VP/MD
Executive Director/Director/GM
Manager
Other
10.
What is your job function?
Finance
Human Resources
Information/Technology
Marketing
Operations
Other
11.
What is your region?
North America
South America
Europe
Middle East/North Africa
Subsaharan Africa
Asia Pacific
Global
Current Progress,
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