Dear Patron,

The public libraries in Barre, Hubbardston, Oakham and Petersham are working together to improve customer service. We appreciate you taking the time to help us by completing this short survey.

Thank you!

 

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* 1. What town do you live in?

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* 2. Which libraries do you use? (circle all that apply)

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* 3. What services do you use the library for? (circle all that apply)

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* 4. When you visit a library, do you find the information that you are looking for?

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* 5. Please rate a typical interaction with a library staff member.

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* 6. Do you feel that you receive the same level of service from any member of the library staff?

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* 7. Do you feel informed about the programs, events and other services that are going on at the libraries you use?

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* 8. Have you tried to use your library's online tools or borrow ebooks or other digital content?

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* 9. Did you receive adequate help from the library staff in your use of online tools and/or digital content?

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* 10. Is there anything that we can do to improve library services for you?

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