BEH-MHT Customer Experience and Complaints Procedure Feedback Survey. Year Two

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* 1. How recently have you used Barnet Enfield and Haringey Mental Health Trust Services?

Within the last month

Within the last six months

Within the last year

Within the last two years

Within the last five years

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* 2. Did you give any feedback or make a complaint about the service you received?

Yes

If no, were there any issues you would have liked to feed back about but didn't?

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* 3. If you didn't feed back or complain but did experience an issue, can you tell us why you didn't feedback or complain?

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* 4. Can you tell us briefly what issue you were providing feedback or complaining about? If there was something you would have liked to feed back about but didn't, tell us about that too.

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* 5. Do you feel your feedback or complaint was taken seriously?

Yes

If you want to, tell us why you chose this answer

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* 6. Did you receive a response to your feedback in a reasonable time?

Yes

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* 7. If your feedback needed a resolution, were you happy about the outcome?

Yes

Not applicable

Can you tell us why?

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* 8. Was there anything that disappointed you about the way your feedback was dealt with?

yes

BEH-MHT Customer Experience and Complaints Procedure Feedback Survey. Year Two

Question Title

* 1. How recently have you used Barnet Enfield and Haringey Mental Health Trust Services?

Question Title

* 2. Did you give any feedback or make a complaint about the service you received?

Question Title

* 3. If you didn't feed back or complain but did experience an issue, can you tell us why you didn't feedback or complain?

Question Title

* 4. Can you tell us briefly what issue you were providing feedback or complaining about? If there was something you would have liked to feed back about but didn't, tell us about that too.

Question Title

* 5. Do you feel your feedback or complaint was taken seriously?

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* 6. Did you receive a response to your feedback in a reasonable time?

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* 7. If your feedback needed a resolution, were you happy about the outcome?

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* 8. Was there anything that disappointed you about the way your feedback was dealt with?

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* 9. If you answered yes to the last question, can you tell us why?

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* 10. Is there anything else you'd like to tell us about your experience of giving feedback on mental health services in Barnet?