The Town would like to receive your feedback regarding current Cable TV services provided by Mediacom. The Town’s franchise agreement with Mediacom is up for renewal in July 2020. The franchise agreement is for Cable TV only as that is all that is able to be regulated through the agreement. Since no other providers are available to offer residential cable TV services within South Bethany, we will be negotiating a contract with Mediacom.  Please complete one survey per household. All questions pertain to your South Bethany property only. Surveys must be completed by noon on June 1, 2020. Responses pertaining to Internet services will be directed to Mediacom for informational purposes.

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* 1. Name

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* 2. South Bethany Address

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* 3. Do you currently subscribe to Mediacom services?

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* 4. If YES, what services do you have?  (Check all that apply)

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* 5. If NO, do you use another TV provider?      If YES, go to question #15.

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* 6. How would you rate the quality of Mediacom’s current Cable TV services?

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* 7. How would you rate Mediacom’s responsiveness to Cable TV outages and reception problems such as buffering?

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* 8. How do you rate Mediacom’s customer service response to your Cable TV inquiries?

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* 9. How would you rate Mediacom on their ability to inform you about changes in Cable TV services, channel line-ups, and rates?

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* 10. How would you rate Mediacom on the flexibility of scheduling an appointment for Cable TV service installation or repair?

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* 11. How would you rate Mediacom on the arrival of service personnel or installers within the scheduled appointment time?

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* 12. If you receive High Definition TV, how do you rate the number of HD channels available?

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* 13. How would you rate Mediacom on taking care of billing statement problems or errors?

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* 14. How would you rate Mediacom on the cost of the Cable TV service compared to the overall value of the service?

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* 15. If you use another TV provider, how would you rate the service of the other provider?

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* 16. Overall, how would you rate Mediacom’s Internet service?

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* 17. How would you rate Mediacom’s responsiveness to Internet outages and disrupted connections?

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* 18. How would you rate Mediacom on the cost of the Internet service compared to the overall value of the service?

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* 19. Overall how would you rate your Mediacom phone service?

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* 20. If you have Mediacom phone service, did you choose to order the phone for daily usage?

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* 21. Do you only have the phone to acquire the discounted package rates?

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* 22. How would you rate the Mediacom Connect MobileCARE app?

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* 23. How would you rate the information offered and the ease of navigating the Mediacom website?

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* 24. In the past year, have you visited your local Mediacom office in Dagsboro?

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* 25. If you answered yes to 24, why did you visit the office? (Check all that apply)

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* 26. If you answered "Other" to 25, please explain:

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* 27. If you answered yes to 24, how would you rate Mediacom on their responsiveness to your visit?

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* 28. Provide any additional specific comments regarding your Mediacom service:

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* 29. Provide specific recommendations for ways in which Mediacom could improve their service delivery to South Bethany property owners:

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* 30. Provide specific information about why you do not use Mediacom for Cable TV service:

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