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* 1. Overall rating of the care you received during your visit.

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* 2. Waiting time before you were brought to treatment area.

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* 3. Rating of how well your provider was up-to-date on your care, including care from lab work, x-rays, specialists, etc.

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* 4. How well your provider listened to and answered your questions.

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* 5. How well you understand your condition and treatment.

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* 6. Rating of the clinical staff being friendly, helpful, and courteous.

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* 7. Rating of the receptionist staff being friendly, helpful, and courteous.

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* 8. Rating of how well our health center hours meet your needs.

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* 9. Rating of the staff response time to phone calls and other communication.

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* 10. I am likely to recommend Isabella Citizens for Health to others.

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