Pinnacle Coachlines Customer Feedback Survey

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4. Which best describes you?

International tourist 17-39

Australian tourist 17-39

International tourist 40+

Australian tourist 40+

Mining transfer

Corporate charter

School trip

Other

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5. How did you hear about us?

Pinnacle Coachlines website

Hotel

Search engine

Social media

Travel agent

Online advertising

Other (please specify)

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6. How did you book this charter?

Online

Phone

N/A (not applicable)

Other (please specify)

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7. When did you book?

Before departing for Australia/Perth

On arrival into Australia

On arrival into Perth

I'm based in Perth - booked less than 3 months ago

I'm based in Perth - booked more than 3 months ago

N/A (not applicable)

Other (please specify)

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8. Please rate our booking process based on the following:

	Excellent	Good	Average	Poor	N/A (not applicable)
Ease & convenience	Ease & convenience Excellent	Ease & convenience Good	Ease & convenience Average	Ease & convenience Poor	Ease & convenience N/A (not applicable)
Timely responses from our team	Timely responses from our team Excellent	Timely responses from our team Good	Timely responses from our team Average	Timely responses from our team Poor	Timely responses from our team N/A (not applicable)
Overall communication	Overall communication Excellent	Overall communication Good	Overall communication Average	Overall communication Poor	Overall communication N/A (not applicable)

Is there anything we could do to improve?

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9. Please rate your journey based on the following:

	Excellent	Good	Average	Poor
Pre-trip information	Pre-trip information Excellent	Pre-trip information Good	Pre-trip information Average	Pre-trip information Poor
Pick-up/departure service	Pick-up/departure service Excellent	Pick-up/departure service Good	Pick-up/departure service Average	Pick-up/departure service Poor
Coach cleanliness & presentation	Coach cleanliness & presentation Excellent	Coach cleanliness & presentation Good	Coach cleanliness & presentation Average	Coach cleanliness & presentation Poor
Coach comfort & amenities	Coach comfort & amenities Excellent	Coach comfort & amenities Good	Coach comfort & amenities Average	Coach comfort & amenities Poor

Is there anything we could do to improve?

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10. Coach Captain's name

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11. Did your Coach Captain introduce themselves and explain the vehicle's safety features before departure?

Yes

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12. Please rate your Coach Captain's performance based on the following:

	Excellent	Good	Average	Poor
Safe driving	Safe driving Excellent	Safe driving Good	Safe driving Average	Safe driving Poor
Communication skills	Communication skills Excellent	Communication skills Good	Communication skills Average	Communication skills Poor
Enthusiasm/motivation	Enthusiasm/motivation Excellent	Enthusiasm/motivation Good	Enthusiasm/motivation Average	Enthusiasm/motivation Poor
Attention to safety & hygiene	Attention to safety & hygiene Excellent	Attention to safety & hygiene Good	Attention to safety & hygiene Average	Attention to safety & hygiene Poor
Appearance/uniform	Appearance/uniform Excellent	Appearance/uniform Good	Appearance/uniform Average	Appearance/uniform Poor
Overall professionalism	Overall professionalism Excellent	Overall professionalism Good	Overall professionalism Average	Overall professionalism Poor

Pinnacle Coachlines Customer Feedback Survey

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1. Departure date

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2. Your name

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3. Your nationality

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4. Which best describes you?

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5. How did you hear about us?

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6. How did you book this charter?

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7. When did you book?

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8. Please rate our booking process based on the following:

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9. Please rate your journey based on the following:

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10. Coach Captain's name

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11. Did your Coach Captain introduce themselves and explain the vehicle's safety features before departure?

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12. Please rate your Coach Captain's performance based on the following:

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13. What was the best part of your experience with Pinnacle Coachlines?

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14. Was there any aspect of the experience that didn't meet your expectations?

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15. Would you travel with Pinnacle Coachlines again?

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16. How likely is it that you would recommend Pinnacle Coachlines to a friend or colleague?

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* 1. Departure date

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* 2. Your name

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* 3. Your nationality

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* 4. Which best describes you?

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* 5. How did you hear about us?

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* 6. How did you book this charter?

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* 7. When did you book?

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* 8. Please rate our booking process based on the following:

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* 9. Please rate your journey based on the following:

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* 10. Coach Captain's name

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* 11. Did your Coach Captain introduce themselves and explain the vehicle's safety features before departure?

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* 12. Please rate your Coach Captain's performance based on the following:

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* 13. What was the best part of your experience with Pinnacle Coachlines?

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* 14. Was there any aspect of the experience that didn't meet your expectations?

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* 15. Would you travel with Pinnacle Coachlines again?

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* 16. How likely is it that you would recommend Pinnacle Coachlines to a friend or colleague?

1. Departure date

2. Your name

3. Your nationality

4. Which best describes you?

5. How did you hear about us?

6. How did you book this charter?

7. When did you book?

8. Please rate our booking process based on the following:

9. Please rate your journey based on the following:

10. Coach Captain's name

11. Did your Coach Captain introduce themselves and explain the vehicle's safety features before departure?

12. Please rate your Coach Captain's performance based on the following:

13. What was the best part of your experience with Pinnacle Coachlines?

14. Was there any aspect of the experience that didn't meet your expectations?

15. Would you travel with Pinnacle Coachlines again?

16. How likely is it that you would recommend Pinnacle Coachlines to a friend or colleague?