We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Survey to help us ensure that our standard of Customer Care exceeds expectations wherever possible. Please tick the appropriate box to indicate your degree of satisfaction.

* About you...

* RESPONSIVENESS: How do you rate our responsiveness in dealing with you?

* PROFESSIONALISM: How do you rate our professionalism in dealing with you?

* TECHNICAL SUPPORT: If you received any technical support how do you rate the technical competence of our staff and their response time?

* PRODUCT QUALITY: How do you rate our products and services and did they meet your needs and expectations regarding quality and performance?

* DELIVERY: How do you rate our delivery on time performance and our commitment to meet your delivery expectations?

* COMPETITIVENESS: How do you rate the competitiveness of our products and do they represent best value for total cost of lifetime ownership?

* QUALITY: How do you rate our approach to Quality Management to ensure complete Customer Satisfaction?

* OVERALL: How do you rate Peacocke and Simpson?

* Do you have any comments/suggestions that would help us improve our quality of customer service?