1. Please give us your feedback on our guides.

As part of our continuing efforts to improve our website, we'd like to know what you thought of the guide you used, and how it was useful. We will use your feedback to improve all our guides.


Thank you for taking a few minutes to answer these questions.

Rest assured that your reply will be completely anonymous.

* 2. Tell us who you are/why you were interested in the guide

* 3. Was the information for yourself or somebody else?
(Please tick all the options which are relevant to you)

* 4. Did you read the guide all the way through or look at it briefly?
(Please tick all the options which are relevant to you)

* 5. What was the problem or issue?

* 6. Did this guide help?

* 7. If yes, how did it help?
(Please tick all the options which are relevant to you)

* 8. If there was a bit you found particularly helpful, please tell us what it is.

* 9. Did you like or dislike:
(Please tick all the options which are relevant to you)

  Like Dislike
The examples and real-life stories
The level of detail
The tone and style of writing
The design (if looking at the PDF)
The photos
The cartoons/ illustrations
The guidance on how to get advice and further information
Other

* 10. If there was a particular bit you didn't like, please tell us what it was and why you didn't like it.

* 11. We try to ensure that our guides help readers to understand what they need to do provide lots of help on HOW to do it. We are unique in having this focus.

  Yes No
Do you think we are right to emphasise the skills and techniques for how to take action?
Do you think we succeeded in this guide?
Are there any areas you would have liked us to provide more guidance on skills and techniques on?

* 12. We try to ensure that readers of our guides feel supported and that we want to help them

  Yes No
Do you think this is a good idea?
Do you think we achieved it?

* 13. Is there anything that you thought needed more explanation/should be clearer? Or is there anything that we left out, that you think should be included?

* 14. Did you prefer to read the guide as webpages or as the easy-to-print PDF?
(Please tick all the options which are relevant to you)

* 15. If you preferred to read it as webpages, was it because:
(Please tick all the options which are relevant to you)

* 16. If you preferred to use the PDF, did you read it on screen or print it out?
(Please tick all the options which are relevant to you)

* 17. If you printed it out, why did you do this?
(Please tick all the options which are relevant to you)

* 18. It is very hard for us to get funding to update or create new guides but your feedback could help. Is there an issue you have been unable to find substantial help on? Please tell us what it is and what help you would like to be available.

* 19. Do you have any other comments or suggestions about the guide?

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