Whitaker Wellness Facility Survey 2015

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* 1. What is your age?

15-19

20-29

30-39

40-49

50-59

60-69

70-79

80-89

90-99

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* 2. What is your gender?

Male

Female

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* 3. How many days a week do you visit the Whitaker Wellness Center?

1-2 days

3-4 days

5-6 days

7 days

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* 4. What time of day do you typically visit the Whitaker Wellness Center during the week?

5:00am-9:00am

9:00am-1:00pm

1:00pm-5:00pm

5:00pm-9:00pm

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* 5. What programs/services do you use? Check all that apply.

Cardio

Free Weights and Strength Areas

Group Fitness Classes

Locker Rooms

Sauna

Whirlpool

Personal Training

Massage Therapy

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* 6. Please rate the overall cleanliness of the following areas:

	Poor	Fair	Good	Excellent	NA
Front desk and common areas	Front desk and common areas Poor	Front desk and common areas Fair	Front desk and common areas Good	Front desk and common areas Excellent	Front desk and common areas NA
Fitness floor areas and equipment	Fitness floor areas and equipment Poor	Fitness floor areas and equipment Fair	Fitness floor areas and equipment Good	Fitness floor areas and equipment Excellent	Fitness floor areas and equipment NA
Group exercise studios	Group exercise studios Poor	Group exercise studios Fair	Group exercise studios Good	Group exercise studios Excellent	Group exercise studios NA
Locker rooms and amenities	Locker rooms and amenities Poor	Locker rooms and amenities Fair	Locker rooms and amenities Good	Locker rooms and amenities Excellent	Locker rooms and amenities NA

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* 7. Please rate your level of satisfaction with timeliness of facility repairs such as lights, air conditioning, etc.

poor

fair

good

excellent

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* 8. Please rate the timeliness and accuracy of letters sent from our billing office to inform you that your electronic funds transfer did not go through.

Poor

Fair

Good

Excellent

N/A

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* 9. Please rate our Front Desk Wellness Associates on the following:

	Poor	Fair	Good	Excellent
Friendliness	Friendliness Poor	Friendliness Fair	Friendliness Good	Friendliness Excellent
Greeting members and guests upon entering	Greeting members and guests upon entering Poor	Greeting members and guests upon entering Fair	Greeting members and guests upon entering Good	Greeting members and guests upon entering Excellent
Acknowledging members upon exiting the facility	Acknowledging members upon exiting the facility Poor	Acknowledging members upon exiting the facility Fair	Acknowledging members upon exiting the facility Good	Acknowledging members upon exiting the facility Excellent
Helpfulness answering questions	Helpfulness answering questions Poor	Helpfulness answering questions Fair	Helpfulness answering questions Good	Helpfulness answering questions Excellent
Helpfulness resolving issues	Helpfulness resolving issues Poor	Helpfulness resolving issues Fair	Helpfulness resolving issues Good	Helpfulness resolving issues Excellent
Knowledge about programs and services	Knowledge about programs and services Poor	Knowledge about programs and services Fair	Knowledge about programs and services Good	Knowledge about programs and services Excellent
Professionalism	Professionalism Poor	Professionalism Fair	Professionalism Good	Professionalism Excellent

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* 10. How clear is information regarding the following services, policies and procedures provided to you by our front desk staff?

	Poor	Fair	Good	Excellent	NA
Membership holds, cancellations, and reactivations	Membership holds, cancellations, and reactivations Poor	Membership holds, cancellations, and reactivations Fair	Membership holds, cancellations, and reactivations Good	Membership holds, cancellations, and reactivations Excellent	Membership holds, cancellations, and reactivations NA
Locker rentals and fees	Locker rentals and fees Poor	Locker rentals and fees Fair	Locker rentals and fees Good	Locker rentals and fees Excellent	Locker rentals and fees NA
Complimentary equipment orientations (2) with membership	Complimentary equipment orientations (2) with membership Poor	Complimentary equipment orientations (2) with membership Fair	Complimentary equipment orientations (2) with membership Good	Complimentary equipment orientations (2) with membership Excellent	Complimentary equipment orientations (2) with membership NA
Massage 24 hour appointment cancellation notice	Massage 24 hour appointment cancellation notice Poor	Massage 24 hour appointment cancellation notice Fair	Massage 24 hour appointment cancellation notice Good	Massage 24 hour appointment cancellation notice Excellent	Massage 24 hour appointment cancellation notice NA
Guest fees and guest passes	Guest fees and guest passes Poor	Guest fees and guest passes Fair	Guest fees and guest passes Good	Guest fees and guest passes Excellent	Guest fees and guest passes NA

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* 11. Please rate our Fitness Floor Wellness Staff on the following:

	Poor	Fair	Good	Excellent
Friendliness	Friendliness Poor	Friendliness Fair	Friendliness Good	Friendliness Excellent
Engagement with members	Engagement with members Poor	Engagement with members Fair	Engagement with members Good	Engagement with members Excellent
Helpfulness resolving issues	Helpfulness resolving issues Poor	Helpfulness resolving issues Fair	Helpfulness resolving issues Good	Helpfulness resolving issues Excellent
Helpfulness answering questions	Helpfulness answering questions Poor	Helpfulness answering questions Fair	Helpfulness answering questions Good	Helpfulness answering questions Excellent
Professionalism	Professionalism Poor	Professionalism Fair	Professionalism Good	Professionalism Excellent
Visibility on the fitness floor	Visibility on the fitness floor Poor	Visibility on the fitness floor Fair	Visibility on the fitness floor Good	Visibility on the fitness floor Excellent
Knowledge in the field of exercise/wellness	Knowledge in the field of exercise/wellness Poor	Knowledge in the field of exercise/wellness Fair	Knowledge in the field of exercise/wellness Good	Knowledge in the field of exercise/wellness Excellent

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* 12. Please rate our child care staff and services on the following:

	Excellent	Good	Fair	Poor	NA
Friendliness	Friendliness Excellent	Friendliness Good	Friendliness Fair	Friendliness Poor	Friendliness NA	Friendliness	Friendliness
Professionalism	Professionalism Excellent	Professionalism Good	Professionalism Fair	Professionalism Poor	Professionalism NA	Professionalism	Professionalism
Engagement and Interaction with children	Engagement and Interaction with children Excellent	Engagement and Interaction with children Good	Engagement and Interaction with children Fair	Engagement and Interaction with children Poor	Engagement and Interaction with children NA	Engagement and Interaction with children	Engagement and Interaction with children
Helpfulness resolving problems and answering questions/concerns	Helpfulness resolving problems and answering questions/concerns Excellent	Helpfulness resolving problems and answering questions/concerns Good	Helpfulness resolving problems and answering questions/concerns Fair	Helpfulness resolving problems and answering questions/concerns Poor	Helpfulness resolving problems and answering questions/concerns NA	Helpfulness resolving problems and answering questions/concerns	Helpfulness resolving problems and answering questions/concerns
Environment that promotes learning and social engagement	Environment that promotes learning and social engagement Excellent	Environment that promotes learning and social engagement Good	Environment that promotes learning and social engagement Fair	Environment that promotes learning and social engagement Poor	Environment that promotes learning and social engagement NA	Environment that promotes learning and social engagement	Environment that promotes learning and social engagement
Selection of toys, games and activities to accommodate various age levels	Selection of toys, games and activities to accommodate various age levels Excellent	Selection of toys, games and activities to accommodate various age levels Good	Selection of toys, games and activities to accommodate various age levels Fair	Selection of toys, games and activities to accommodate various age levels Poor	Selection of toys, games and activities to accommodate various age levels NA	Selection of toys, games and activities to accommodate various age levels	Selection of toys, games and activities to accommodate various age levels
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Fair	Hours of operation Poor	Hours of operation NA	Hours of operation	Hours of operation

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* 13. Please rate your overall level of satisfaction with massage therapy services.

I do not receive massages

Poor

Fair

Good

Excellent

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* 14. Please rate your overall level of satisfaction with child care services.

I do not use child care

Poor

Fair

Good

Excellent

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* 15. Please rate your overall satisfaction with group exercise services and programming.

I do not participate in group exercise

Poor

Fair

Good

Excellent

Whitaker Wellness Facility Survey 2015

Question Title

* 1. What is your age?

Question Title

* 2. What is your gender?

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* 3. How many days a week do you visit the Whitaker Wellness Center?

Question Title

* 4. What time of day do you typically visit the Whitaker Wellness Center during the week?

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* 5. What programs/services do you use? Check all that apply.

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* 6. Please rate the overall cleanliness of the following areas:

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* 7. Please rate your level of satisfaction with timeliness of facility repairs such as lights, air conditioning, etc.

Question Title

* 8. Please rate the timeliness and accuracy of letters sent from our billing office to inform you that your electronic funds transfer did not go through.

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* 9. Please rate our Front Desk Wellness Associates on the following:

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* 10. How clear is information regarding the following services, policies and procedures provided to you by our front desk staff?

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* 11. Please rate our Fitness Floor Wellness Staff on the following:

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* 12. Please rate our child care staff and services on the following:

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* 13. Please rate your overall level of satisfaction with massage therapy services.

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* 14. Please rate your overall level of satisfaction with child care services.

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* 15. Please rate your overall satisfaction with group exercise services and programming.

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* 16. Is there a particular staff member who has provided excellent customer service? If so, please tell us about your experience...

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* 17. What other programs or services would you like to see offered by NCH Wellness?

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* 18. What can we do to better serve you and enhance your wellness experience?

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* 19. Please provide us with any additional comments or feedback.