Claims Experience Survey
Take a moment to let us know how your claims experience was and what we could do to improve. Your feed back matters to us to ensure quality customer service.
1.
What type of insurance claim did you recently experience?
Auto accident/damage
Property damage
Business liability
General liability
General claim
Homeowners claim
Other
2.
How easy was it to file a claim with us?
Very easy
Satisfactory
Neutral
Unsatisfactory
Extremely Difficult
3.
Do you feel your agent kept you informed and was responsive?
Yes
No
Not applicable
4.
Do you feel your claims adjuster kept you informed and was responsive?
Yes
No
Not Applicable
5.
Was your claim resolved in a timely matter?
Under one week
1-2 weeks
2-4 weeks
1-2 months
longer
6.
How would you rate your experience during the claim process?
Excellent
Satisfactory
Neutral
Unsatisfactory
Terrible
7.
Would you refer your friends and family to Albion Agencies for their insurance needs?
Yes
No