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MicroPlan Customer Satisfaction Survey
Thank you for choosing MicroPlan. We value your feedback and invite you to participate in this short survey. Your responses will help us improve our products, services, and overall customer experience.
Overall Experience
1.
Overall, how would you rate your experience with MicroPlan?
Excellent
Good
Fair
Poor
Very Poor
Excellent
Good
Fair
Poor
Very Poor
2.
How easy is it to apply for a loan using MicroPlan's digital lending platform (online application)?
Very Easy
Easy
Neither Easy nor Difficult
Difficult
Very Difficult
3.
How likely are you to recommend MicroPlan's digital lending platform to your family, friends, or colleagues?
Definitely Would Recommend
Probably Would Recommend
Not Sure
Probably Would Not Recommend
Definitely Would Not Recommend
Definitely Would Recommend
Probably Would Recommend
Not Sure
Probably Would Not Recommend
Definitely Would Not Recommend
Complaint Resolution
4.
Have you reported a complaint, query, or service issue to MicroPlan in the past 12 months? And what was the level of resolution?
Yes and resolved satisfactorily
Yes but not resolved unsatisfactorily
Yes and was never resolved
No - service has been excellent
Loyalty & Improvement
5.
On a scale of 0 to 10, where 0 means ‘not at all likely’ and 10 means ‘extremely likely’, how likely are you to recommend MicroPlan to your family, friends or colleagues?
0
1
2
3
4
5
6
7
8
9
10
0
1
2
3
4
5
6
7
8
9
10
6.
What improvements would you like MicroPlan to make to better meet your needs and expectations?