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7Springs Medical Practice Patient Experience Questionnaire 2023 770 results

7Springs Patient Experience Questionnaire 2023

📝 7Springs Patient Experience Questionnaire
Thank you for agreeing to complete our Patient Experience Questionnaire.
Your participation is voluntary, confidential, and anonymous. Your care will not be affected in any way, whether you choose to complete the questionnaire or not.
Please answer every question by ticking the box that best reflects your view:
If a question doesn’t apply, please select N/A.
If you don’t know, please select Don’t Know.
There are no right or wrong answers—we are seeking your honest opinions. If you have questions, our reception team is here to help.
Your feedback helps us improve and continue delivering high-quality healthcare for our community.
💙 Thank you for your time and participation.
—The GPs & Staff of 7Springs Medical Practice

1.Access and availability: Making an appointment and getting to the clinic  - Were you able to see the clinician of your choice
2.Access and availability: Making an appointment and getting to the clinic - Describe the time you had to wait after you arrived at the clinic
3.Access and availability: Making an appointment and getting to the clinic -  Were you able to get an appointment for a time that suited you
4.Interpersonal skills of reception staff:  Our staff let you know about any delays while you were waiting
5.Interpersonal skills of reception staff: The staff were welcoming upon arrival
6.Interpersonal skills of reception staff: Our team considered your needs when making an appointment
7.Interpersonal skills of clinicians (doctor, nurse or other healthcare provider) - Had enough time to talk about the things that were important for you
8.Interpersonal skills of clinicians (doctor, nurse or other healthcare provider) - Treated you with respect
9.Interpersonal skills of clinicians (doctor, nurse or other healthcare provider) - Told you all you wanted to know about your condition
10.Communication skills of clinicians (doctor, nurse or other healthcare provider) - Your clinician had enough time to listen to what you had to say
11.Communication skills of clinicians (doctor, nurse or other healthcare provider) - Involved you in decisions
12.Communication skills of clinicians (doctor, nurse or other healthcare provider) - Explained the purpose of tests and treatment
13.Information provided by clinicians (doctor, nurse or other healthcare provider) - The amount of useful information given about your condition
14.Information provided by clinicians (doctor, nurse or other healthcare provider)  - Information about side effects of any treatment
15.Information provided by clinicians (doctor, nurse or other healthcare provider) - The amount of useful information given about your treatment
16.Privacy and confidentiality - Being able to discuss personal issues that were sensitive
17.Privacy and confidentiality - You were asked permission before another clinician came into your appointment
18.Privacy and confidentiality - Privacy when you were examined
19.Continuity of care - Your Clinician knew your medical history at the clinic
20.Continuity of care  - Your Clinician allowed you to have the final choice about which other professionals to see
21.Continuity of care - Your clinician was aware of advice you had received from other health professionals
22.Experience over last year  - You were able to see a doctor at the clinic when you needed urgent care
23.Experience over last year  - Suitability of clinic opening hours
24.Experience over last year - Providing your test results in an understandable way
25.Are you ?
26.Have you been to another general practice in the last year?
27.What is your age?
28.How long have you been coming to this practice?
29.Do you consider yourself to be of Aboriginal and/ or Torres Strait Islander descent?
30.If you could change one thing about this practice, what would you change?