GDPUD Customer Survey Customer Feedback for Strategic Planning Workshop Question Title * 1. What service(s) do you receive from GDPUD? Check all that applies. Treated Water Irrigation Wastewater Question Title * 2. How long have you been a GDPUD customer? 0 - 5 years 6 - 10 years 11 - 20 years More than 20 years Question Title * 3. How would you rate the District's efforts to keep you informed? Unsatisfactory Somewhat satisfactory Satisfactory Good Excellent Unsatisfactory Somewhat satisfactory Satisfactory Good Excellent Other (please specify) Question Title * 4. Check below the different ways you would prefer to receive information from the District? Email Text Mail Bill Insert Website Newsletter All the above None of the above Other (please specify) Question Title * 5. Please check the services/programs from the list below that you are aware are provided by GDPUD. Low-Income Rate Assistance Program 24-Hour Emergency Contact System Leak Consideration Policy Email Notification Program Internships/Volunteer Program Monthly Board Meetings and Special Meetings Bi-monthly Newsletter Question Title * 6. Which of the following are you interested in participating? Automated Meter Workshop and Customer Portal Training Budget Workshop Goal-Setting and Strategic Planning Workshops Facility Tours Serve on the Finance Committee Serve on the Irrigation Committee Other (please specify) Question Title * 7. How would you rate the quality of the water delivered by GDPUD? Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Question Title * 8. How would you rate the delivery of irrigation service? Poor Fair Good Very Good Excellent NA Poor Fair Good Very Good Excellent NA Comments: Question Title * 9. How would you rate the quality/safety of the community disposal services? Poor Fair Good Very Good Excellent N/A Poor Fair Good Very Good Excellent N/A Please describe your experience: Question Title * 10. How would you rate the courtesy/professionalism of GDPUD employees? Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Please describe your experience: Question Title * 11. How would you rate the speed/ease of doing business with GDPUD? Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Please describe your experience: Question Title * 12. In the past six months, have you seen, heard, or read anything from GDPUD? Yes No Question Title * 13. Please select the topics you remember seeing, hearing, or reading about GDPUD. Please check all that apply. Water Supply Issues How to save water/money Water Conservation Water Rates Infrastructure Projects Question Title * 14. Have you seen an improvement in communication and transparency since 2018? Yes No Describe the improvement: Question Title * 15. The General Manager has discussed ways to increase revenue; including hydroelectric sales and solar. What ideas do you have for increasing revenue for the District? Done
