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Tell us your experience with MAC and/or the antenatal day unit across Leeds Maternity Services

We are working with the teams at both LGI and St James’s to review the service at the Maternity Assessment Centre and Antenatal Day Unit. Any experiences you have in these spaces, good and bad, are relevant, and will go directly into shaping service improvement.
Did you use MAC / antenatal day unit at:
1. MAC phone line
Did you find it clear where to call for pregnancy concerns/general advice/appointment queries?
Did you feel your concern was understood and taken seriously if you did call MAC?
Were you reassured following the call or left unsure what to do next?
If English is not your first language were you offered an interpreter?
If so how did you find the service?
2. Information in antenatal day unit / MAC waiting areas
If English is not your first language how would you prefer to have information translated?
Was the information in the antenatal waiting room relevant and useful?
Did information displayed help you understand wait times/process of triage?
Did you know how to express concerns whilst waiting to be seen?
3. How would you prefer to receive results from MAC/Antenatal Day Unit?
4. Appointment confirmations
When you received appointment texts, do you understand what the appointment was for?
Have you ever had to call to clarify an appointment?
5. Place of assessment and communication
How do you feel about being asked to attend MAC / Antenatal Day Unit at the opposite site to where you have booked to have your baby?
How did you find the waiting times in MAC and/or Antenatal Day Unit? Do you feel there is enough communication and signage surrounding the admission and wait times?
Were you clearly advised of the ongoing plan once you were initially seen by the triage midwife?
6. Compassion, privacy and dignity
Were you treated compassionately?
Was your privacy and dignity maintained during your attendance?
Do you feel that your culture and beliefs were supported during your visit?
7. Medication
Were you provided with pain relief or other required medication in a timely manner?
Did you feel informed about what medication you were taking and understood the reasons?
8. Is there anything else you’d like to share about your experiences of MAC/antenatal day unit, and what could have improved the experience?
9. Pop your name and email below if you’d like to be kept up to date with improvement work and MNVP projects
Thank you for completing the survey.