Ability to reach key personnel
|
|
|
|
Phone/email messages returned promptly
|
|
|
|
Professionalism of personnel
|
|
|
|
Overall satisfaction with customer service
|
|
|
|
Length of time between request and results
|
|
|
|
Clarity of the information in the report(s) received
|
|
|
|
Quality of court testimony provided by laboratory staff
|
|
|
|
Overall satisfaction with laboratory performance
|
|
|
|