In this short questionnaire, you will be asked to give each company a grade (A+, A, B, C, D) on various aspects of their business as it relates to collision repair. The grades correspond to those used on a school report card, where A+ = excellent, A = very good, B = good, C = fair, and D = poor. Please assess only those companies that you deal with on a regular basis, and rate them based on your own experiences.

* 1. How would you rate each insurance company on: the knowledge and integrity of field staff (appraisers, adjusters, and image desk staff)?

  A+ A B C D
Allstate
Aviva
AXA Canada
Certas Direct
Chieftain
Coachman
Co-operators
Desjardins General
Economical
ICBC (Insurance Corporation of British Columbia)
ING Canada
Johnson Corp. Unifund
Kingsway Financial
La Capitale
Lombard
Manitoba Public Insurance
Northbridge Financial
Pilot
RBC General
Royal & Sun Alliance
SGI (Saskatchewan General Insurance)
State Farm Insurance Company
TD Meloche Monnex
The Dominion of Canada
Wawanesa Mutual Insurance
Western Assurance
Zurich Canada

* 2. How would you rate each insurance company on: quality and responsiveness of appraisers and adjusters?

  A+ A B C D
Allstate
Aviva
AXA Canada
Certas Direct
Chieftain
Coachman
Co-operators
Desjardins General
Economical
ICBC (Insurance Corporation of British Columbia)
ING Canada
Johnson Corp. Unifund
Kingsway Financial
La Capitale
Lombard
Manitoba Public Insurance
Northbridge Financial
Pilot
RBC General
Royal & Sun Alliance
SGI (Saskatchewan General Insurance)
State Farm Insurance Company
TD Meloche Monnex
The Dominion of Canada
Wawanesa Mutual Insurance
Western Assurance
Zurich Canada

* 3. How would you rate each insurance company on: payment practices (rates, material allowances, and accounting practices)?

  A+ A B C D
Allstate
Aviva
AXA Canada
Certas Direct
Chieftain
Coachman
Co-operators
Desjardins General
Economical
ICBC (Insurance Corporation of British Columbia)
ING Canada
Johnson Corp. Unifund
Kingsway Financial
La Capitale
Lombard
Manitoba Public Insurance
Northbridge Financial
Pilot
RBC General
Royal & Sun Alliance
SGI (Saskatchewan General Insurance)
State Farm Insurance Company
TD Meloche Monnex
The Dominion of Canada
Wawanesa Mutual Insurance
Western Assurance
Zurich Canada

* 4. How would you rate each insurance company on: customer service toward repairers?

  A+ A B C D
Allstate
Aviva
AXA Canada
Certas Direct
Chieftain
Coachman
Co-operators
Desjardins General
Economical
ICBC (Insurance Corporation of British Columbia)
ING Canada
Johnson Corp. Unifund
Kingsway Financial
La Capitale
Lombard
Manitoba Public Insurance
Northbridge Financial
Pilot
RBC General
Royal & Sun Alliance
SGI (Saskatchewan General Insurance)
State Farm Insurance Company
TD Meloche Monnex
The Dominion of Canada
Wawanesa Mutual Insurance
Western Assurance
Zurich Canada

* 5. How would you rate each insurance company on: procedures for estimates and supplements?

  A+ A B C D
Allstate
Aviva
AXA Canada
Certas Direct
Chieftain
Coachman
Co-operators
Desjardins General
Economical
ICBC (Insurance Corporation of British Columbia)
ING Canada
Johnson Corp. Unifund
Kingsway Financial
La Capitale
Lombard
Manitoba Public Insurance
Northbridge Financial
Pilot
RBC General
Royal & Sun Alliance
SGI (Saskatchewan General Insurance)
State Farm Insurance Company
TD Meloche Monnex
The Dominion of Canada
Wawanesa Mutual Insurance
Western Assurance
Zurich Canada

* 6. How would you rate each insurance company on: commitment to safe and proper repairs?

  A+ A B C D
Allstate
Aviva
AXA Canada
Certas Direct
Chieftain
Coachman
Co-operators
Desjardins General
Economical
ICBC (Insurance Corporation of British Columbia)
ING Canada
Johnson Corp. Unifund
Kingsway Financial
La Capitale
Lombard
Manitoba Public Insurance
Northbridge Financial
Pilot
RBC General
Royal & Sun Alliance
SGI (Saskatchewan General Insurance)
State Farm Insurance Company
TD Meloche Monnex
The Dominion of Canada
Wawanesa Mutual Insurance
Western Assurance
Zurich Canada

* 7. How would you rate each insurance company on: clear, consistent communication with repairers?

  A+ A B C D
Allstate
Aviva
AXA Canada
Certas Direct
Chieftain
Coachman