Recently, you requested services from the Harris County Fire Marshal's Office. We want to know if we met your expectations.

Please complete this brief survey to help us better serve you in the future. It should take no more than 5 minutes to complete.

* 1. Which best describes you?

* 2. What service did we provide?

* 3. How many times did you contact us before your issue was resolved?

* 4. Overall, how would you rate your customer experience?

  Excellent Very good Good Fair Poor N/A
Overall quality and detail of the service or information
Value of the service or information
Courteous, helpful and professional staff
Respect for my time and convenience
Ability to offer suggestions or explain what I need

* 5. Are there any HCFMO personnel you would like to identify regarding your experience with them -- positive or negative?

* 6. Do you have any other suggestions how we could improve our customer service?

If you would like to discuss your experience with us, please click here: HCFMO staff directory or send an e-mail to
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100% of survey complete.