WTA is seeking feedback from transit riders and community members about your willingness to take public transit during/after the COVID-19 pandemic. We’d also like your input on the measures you most want to see in place.

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* 1. Please select the option that best describes you level of concern in relation to COVID-19:

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* 2. Select the answer that best describes your transit use on WTA prior to the COVID-19 stay-at-home order:

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* 3. Which route(s) did you typically ride?

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* 4. If you have ridden WTA in the past, when do you expect to begin riding WTA again?

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* 5. When you begin riding, how often do you expect to ride WTA?

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* 6. Please rate the following statements on a scale from 1 to 5, with 1 being “Strongly Disagree,” and 5 being “Strongly Agree.”

  1 - Strongly Disagree 2 3 - Neutral 4 5 - Strongly Agree
WTA cares about its passengers
WTA provides a valuable service
WTA is sufficiently cleaning stations during COVID-19
WTA is sufficiently cleaning buses during COVID-19
WTA buses are safe to ride
WTA cares about its employees

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* 7. How important are the following measures to your decision to choose to use transit during/after COVID-19?  Please rate on a scale from 1 to 5, with 1 being “Not Important,” and 5 being “Very Important.”

  1 - Not Important 2 3 - Neutral 4 5 - Very Important
Daily disinfecting of vehicles and stations
Hand sanitizers installed at stations or on vehicles
Masks available for passengers on board and at stations
Increased security and/or ambassadors at stations
Encouragement of face coverings on board
Some seats on the bus closed to encourage social distancing
Additional buses on current routes to maintain fewer passengers on board

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* 8. WTA has had to reduce service levels because of decreased demand for transit and employee health concerns. If WTA were able to add some service back, what types of service are most important to you? Please rate on a scale from 1 to 5, with 1 being “Not Important,” and 5 being “Very Important.”

  1 - Not Important 2 3 - Neutral 4 5 - Very Important
Additional buses on current routes to maintain fewer passengers on board
Trips before 8 a.m. on rural routes
Trips later in the evening on rural routes
Trips before 8 a.m. on Bellingham routes
Trips later in the evening on Bellingham routes
More frequency on rural routes
More frequency on Bellingham routes
Trips on the weekend

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* 9. How do you primarily receive your information about WTA?  Select all that apply.

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* 10. Do you have any other feedback regarding the COVID-19 pandemic?

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* 11. Residential Zip Code

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* 12. Age

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* 13. Gender

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* 14. Ethnicity

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* 15. Please indicate your employment and school enrollment status (check all that apply):

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* 16. WTA will soon be kicking off our “WTA 2040” planning process. We’ll be working with riders, community members, local leaders and our Board of Directors, to create a roadmap for the next 20 years of public transportation. One of the first tasks will be a survey, and we hope to hear from you!

Would you like to be on our e-mailing list, to learn when the survey is available, and to be notified of other WTA 2040 planning events? If so, please enter your email address below.

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