Samsung Customer Experience Research: Phone Interview Survey

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* 1. Are you 18 years of age or older?

Yes

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* 2. Are you a resident of the US?

Yes

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* 3. How do you feel about Samsung & Samsung Products?

I love them

I like them

Mixed feelings

Not a fan

No opinion

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* 4. Which of the following Samsung products do you currently own? Please select all that apply.

Cell phone

Tablet

Wearable tech (Headphones / Watch / etc)

Home Appliance

Smart home

Home theater & Audio

Digital Camera or Camcorder

PC & Office

I don't currently own ANY Samsung products.

Other (please specify)

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* 5. Have you ever had a problem or issue with a Samsung Product?

Yes, but my problem was resolved

Yes, and it hasn't been/wasn't resolved

Nope

Unsure or N/A

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* 6. Which of the following have you ever done? Please select all that apply.

Completed a survey about my experience with Samsung

Mentioned or posted about Samsung on social media (Twitter, Facebook)

Visited Samsung's Community Forum

Posted or Commented in Samsung's Community Forum

Contacted a Samsung Representative via Live Chat

Contacted a Samsung Representative via Direct Message (DM) on Facebook or Twitter

Written a review about a Samsung Product

Called a Samsung Representative

Emailed Samsung or a Samsung Representative

Google searched about a Samsung Product

None of the above

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* 7. What is your Gender?

Female

Male

Other

Prefer not to say

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* 8. What is your Age Range?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

Prefer not to say.

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* 9. Which of the following best describes your employment status?

Employed, Full Time

Employed, Part Time

Unemployed

Retired

Stay at home Parent

Disabled

Student

Other

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* 10. Which of the following best describes you? Please select all that apply.

I love when friends and family ask for my input before purchasing a new product

I am the person my friends and family call when they need help fixing something that’s broken

I frequently share my opinions online

If something isn’t working right, I’d prefer to figure out how to fix it myself rather than ask for help

Now or in the past, I have started my own community forum or have actively posted in a forum

I frequently use the internet to teach myself how to do new things (DIY projects, new recipes, etc.)

I sometimes say controversial things on social media, just for fun or to get a reaction from other users

I am always the first to have the newest technology

If I’m not happy with a meal, product, or service, everyone is going to know about it

None of the above

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* 11. Do you consider yourself to be a dog person or a cat person?

Dogs

Cats

Both equally

Neither

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* 12. What is your email address?

Thank you for completing our survey! If you are selected, we’ll contact you within the next two weeks by the email provided to set up a time for your 45-minute phone interview. As a reminder, those who complete a 45-minute phone interview will receive a $100 Visa gift card. Thanks again, and have a good day!