* 1. How professional is the academy?

* 2. How convenient is The Academy to use?

* 3. Compared to BZJ, is our service quality better, worse, or about the same?

* 4. How responsive is The Academy?

* 5. How well do the customer service representatives at The Academy answer your questions?

* 6. Overall, are you satisfied with the employees at The Academy, neither satisfied nor dissatisfied with them, or dissatisfied with them?

* 7. Do you like The Academy, neither like nor dislike it, or dislike it?