At North Vancouver District Public Library, we are committed to excellent service. People are central to everything we do. Everyone is welcome and each person is respected and valued. Our goal is friendly, consistent service.

On a scale of 1-10, we want to know how satisfied you are with library staff and services.

1.     Couldn’t be worse
2.     Really unsatisfactory
3.     Thumbs down
4.     Marginal
5.     Meh
6.     Ok
7.     Good, not great
8.     Great
9.     Amazing
10.  Couldn’t be better!


Please score options by using the slider to choose a number between 1-10 for each of the questions below. 
If a question doesn’t apply to your use of the library, leave it blank.

Question Title

* 1. Staff are welcoming and friendly

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 2. Staff are ready to assist me

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 3. Staff are knowledgeable

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 4. If staff cannot answer my immediate question, they direct me to the right person

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 5. I am satisfied with the response I received to my question(s)

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 6. If the library doesn’t own an item I am looking to borrow, they suggest how I might get it

1 10
i We adjusted the number you entered based on the slider’s scale.

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* 7. The library lends material in the format that I need

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 8. The library offers technology/ equipment that I need

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 9. I can rely on the updates & information I receive about materials I want to borrow

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 10. Library computers, equipment and connectivity are reliable

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 11. The library offers programs that are beneficial to me and/or my family

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 12. I find spaces to work that meet my needs

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 13. The library is clean and tidy

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 14. Furniture and lighting make the space comfortable

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 15. Any account issues are resolved courteously and consistently

1 Use the scale above to choose how you would score us between 1-10 10
i We adjusted the number you entered based on the slider’s scale.

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* 16. If you did not give us a 9 or 10 in any area, please tell us below what we can do to improve!

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* 17. Which library do you use most frequently?

Thank you for your help!
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