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Bonvie Medical Aid Scheme Customer Satisfaction Survey July 2026
Thank you for choosing Bonvie!
We value your feedback. Please take a moment to answer these questions to help us serve you better.
1.
Which of the following packages are you on?
Platinum Plan (USD)
Classic (ZiG)
Nyaradzo (USD)
MCZ (USD)
2.
How long have you been with Bonvie?
1 to 2 years
3 to 5 years
6 to 10 years
10+ years
3.
What is your age range?
0 - 17 years
18 – 29 years
30 - 39 years
40 - 49 years
50 - 59 years
60+ years
4.
Gender
Female
Male
5.
Where are you ordinarily resident in Zimbabwe?
Bulawayo
Chitungwiza
Harare Central
Harare North
Harare West
Harare East
Harare South
Masvingo
Manicaland
Mashonaland East
Mashonaland West
Mashonaland Central
Matebeleland South
Matebeleland North
Midlands
6.
Which of the following plans are you on?
Oak
Teak
Mukwa
Mukwa Lite
Pine
MedAccess
Health4U
7.
How satisfied are you with the overall service provided by Bonvie? From 1 to 10, 10 being very satisfied
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
10 stars
8.
How convenient is it for you to access healthcare services through Bonvie Medical Aid Scheme?
Please rate from 1 to 10, where 1 = Extremely inconvenient and 10 = Very convenient.
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
10 stars
9.
How often do you experience significant shortfalls when using your medical aid benefits? 1 being extremely often & 10 being rarely
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
10 stars