ACO Survey

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* 1. Name:

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* 2. Email Address:

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* 3. What are the 3 key strategic areas you are struggling to monitor, achieve and/or track? (Only pick 3)

Closing care gaps

Improving patient satisfaction/experience of care

Achieving minimum saving rate (only applicable to contract that MSR is required)

Addressing referral leakage/network fidelity

Analyzing and impacting cost of care

Managing/expanding network

Improving care management

Addressing social determinants of health

Reducing post-acute care costs

Other (please specify)

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* 4. How many different EMRs are used across your ACO?

0-10

11-30

31+

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* 5. How are referrals handled within your ACO today?

Standardized process via a centralized referral hub

Referral management software/application

Paper faxes, no structure

Each contracted group has their own workflows

Standardized network standard for all referrals

Other (please specify)

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* 6. How do your providers know who is in the preferred network?

They frequently do not know or use legacy referral patterns

Regularly distributed (i.e. quarterly or semi-annually) network listing

Electronic access to network providers rosters at the point of care

Other (please specify)

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* 7. Are you tracking out of network referrals and the reasons why?

No, and it currently is not a priority

No, but would like to begin

We know our leakage rate but don't know why they are leaving

Yes, we have the ability to do this

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* 8. Do you have network expectations or standards for timeliness of routine, urgent and/or emergent referrals? (ie. 2 days for urgent, 7 days for non-urgent)

No standards are currently in place

Currently working on standards

Standards in place and measuring results

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* 9. Are you interested in discussing options for improving referral management?

Yes, please contact me

Not at this time but looking for a vendor in the next six months - one year