2018 SCBDD Satisfaction Survey Question Title * 1. I am: An individual receiving services Parent/guardian/family member of CHILD ((0-17) receiving SCBDD services Parent/guardian/family member of ADULT (18 & older) receiving SCBDD services Provider Other (please specify) OK Question Title * 2. Overall, the quality of services SCBDD provides me or my family member are: Excellent Good Average Fair Poor If you chose "Average", Fair", or "Poor", please explain why. OK Satisfaction with SCBDD Staff Members: (click "OK" below to continue) OK Question Title * 3. Treat you with courtesy and respect? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied OK Question Title * 4. Are knowledgeable and competent? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied OK Question Title * 5. Respond to your questions or concerns in a timely manner? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied OK Question Title * 6. Take time to listen and understand your concerns? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied OK Question Title * 7. Communicate and explain things in a way that you understand? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied OK Question Title * 8. SCBDD spends tax dollars wisely Strongly agree Agree Neutral Disagree Strongly Disagree OK Question Title * 9. SCBDD collaborates well with other community agencies. Strongly agree Agree Neutral Disagree Strongly Disagree Additional comments/suggestions (i.e., our strengths/weaknesses, how we can improve, etc.) OK DONE