City of Savannah Customer Satisfaction Survey Question Title * 1. Which department are you rating? (To rate more than one service please retake the survey.) Billing and Licensing Billing and Licensing Community and Econ. Development Community and Econ. Development Development Services Development Services Fire Fire Leisure Services (Parks and Rec) Leisure Services (Parks and Rec) Mobility and Parking Mobility and Parking Police Police Public Works (potholes, sewer, traffic, etc) Public Works (potholes, sewer, traffic, etc) Sanitation Sanitation Other (please specify) Question Title * 2. How would you rate your customer service experience? Excellent Good Average Poor N/A Staff courtesy Staff courtesy Excellent Staff courtesy Good Staff courtesy Average Staff courtesy Poor Staff courtesy N/A Staff responsiveness Staff responsiveness Excellent Staff responsiveness Good Staff responsiveness Average Staff responsiveness Poor Staff responsiveness N/A Staff understood my needs Staff understood my needs Excellent Staff understood my needs Good Staff understood my needs Average Staff understood my needs Poor Staff understood my needs N/A Staff explained City services Staff explained City services Excellent Staff explained City services Good Staff explained City services Average Staff explained City services Poor Staff explained City services N/A Overall customer service experience Overall customer service experience Excellent Overall customer service experience Good Overall customer service experience Average Overall customer service experience Poor Overall customer service experience N/A Question Title * 3. What are the most important parts of your customer service experience while receiving this service? (check 2-3) Staff courtesy Staff courtesy Staff responsiveness Staff responsiveness Staff understood my needs Staff understood my needs Staff explained City services Staff explained City services Convenience of experience Convenience of experience Efficiency of experience Efficiency of experience Question Title * 4. Please tell us about yourself. (Check all that apply) Savannah Resident Savannah Business Owner Visitor Question Title * 5. Additional comments Thank You for your feedback. Your customer experience is important to us! Done