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1. Name: (Optional)

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2. Date of session:

Date
Session: Service Excellence: What’s in It for You?

Record your opinion of this session by responding to the following questions. Add comments to clarify a rating. For questions 3-8, circle the response that best represents your opinion.

SA = You strongly agree
A = You generally agree
U = You are undecided
D = You generally disagree
SD = You strongly disagree

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3. The techniques I learned in this session will help me to be more effective in my job. (Required.)

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4. The tools and resources introduced in this session will be helpful for my job. (Required.)

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5. The length of the session was appropriate for the content covered. (Required.)

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6. The materials used in the session were clear and easy to understand. (Required.)

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7. The takeaways from the session were clear (Required.)

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8. I would recommend this sesson to others. (Required.)

For questions 9-12, provide specific examples and/or comments.

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9. What areas (topics, concepts, skills, etc.) would you like to have covered in more depth? (Required.)

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10. Describe one key takeaway you learned from this session. (Required.)

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11. What did you like best about this session? What did you like least? (Required.)

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12. What suggestions do you have to improve this session? (Required.)

Facilitator Feedback

For the next five questions please respond with your opinions and feedback about your facilitator.

Facilatator: Delilah

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13. The facilitator effectively covered the course content. (Required.)

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14. The facilitator was engaging. (Required.)

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15. The facilitator was very knowledgeable of the material they presented. (Required.)

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16. What I liked best about this facilitator is: (Required.)

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17. Please provide any additional helpful feedback you’d like to share with this facilitator:

0 of 17 answered
 

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