Lanark Highlands Fire Service (LHFS) has a proud tradition of assisting residents and effectively responding to emergency situations.

LHFS is made up of 1 full-time Fire Chief, 1 part-time Deputy Chief, and 70 dedicated volunteer firefighters. The Department responds to approximately 100 emergency incidents each year from 5 fire stations.   

In our ongoing efforts to ensure that we are meeting the needs of our community we are creating a 10-year community-driven Master Fire Plan to guide operational improvements and enhance how the service is provided throughout the community.

To accomplish this, we have engaged Emergency Management & Training Inc. (EMT), to assist us with this initiative. EMT is a local consulting firm that has worked with many fire departments in developing their Master Fire Plans, station assessments and fire service reviews. Therefore, most of all, we need your help. So please take the time to complete this survey. Your confidential responses will help to ensure focused action that continues to meet the diverse needs of all residents. 

Please complete the surveys by November 15th, 2019 on SurveyMonkey.

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* 1. What is your general impression of the Lanark Highlands Fire Service in relation to its level of professionalism, community safety, Fire Prevention and Public Education programs?

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* 2. Have you had any interaction with LHFS staff in relation to Public Education Initiatives, and if so, how did you find this interaction?

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* 3. How important are the following statements to you:

  Extremely important Very important Important Not very important Not important at all
How quickly the Fire Service gets to me if I have an emergency
Whether the Fire Service will visit my home to give me safety advice and/or smoke/CO alarm info
How much the fire services costs me as a taxpayer
How often the Fire Department provides community training opportunities (e.g. fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning)
How visible the Fire Service is at local community events
Timeliness to any request for services or assistance from the Fire Service
Purchasing and maintaining new and applicable equipment
Continued and relevant training

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* 4. What do you think are the top three issues facing our fire service today (barriers to providing service)? 

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* 5. There are eight core services delivered by the LHFS. Please place a check mark in the box that best reflects your opinion. 

  Extremely important Very important Important Not very important Not important at all
Firefighting
Rescue (i.e. motor vehicle accidents)
Fire/ arson investigations
Fire prevention and safety inspections
Community outreach/ public education
Public assistance requests/ non-emergency responses
Emergency management and planning
Medical assist and response

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* 6. Are there any additional services that you believe should be provided? If so, please specify.

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* 7. Over the next 10 years, if you could recommend/implement up to three things to improve how the current services are provided by the LHFS, what would those things be?

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* 8. Have you directly received service from the LHFS?

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* 9. Could you share some details of your experience and any recommendations for service improvements?

To assist us with sorting the data, please let us know a little bit about yourself.

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* 10. Please select your age range:

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* 11. Please select your gender:

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* 12. What ward do you have property on?

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* 13. Are you a...

Thank you for completing this survey. Your feedback is greatly appreciated and will help to shape future service delivery efforts. 

If you have any questions about this survey, please email Rick Monkman, Consultant for Emergency Management & Training Inc. at rmonkman@emergencymgt.com

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