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Member Satisfaction Survey

Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service you have received so far. We appreciate your business and want to make sure we meet your expectations.

All entries that choose to leave their contact information at the end of the survey will be entered into a monthly prize draw for $25 gift cards from a local business.

Note you will only be contacted if:
1.) you indicate you would like to be contacted for follow-up
2.) you win a prize

Thank you!
1.Date of your most recent call, visit or interaction?(Required.)
Date / Time
2.Which branch or department assisted you?
3.Which employee(s) assisted you?
4.Purpose of your call, visit or interaction?(Required.)
5.Overall, how satisfied are you with the level of service you received from VantageOne?
Very Disatisfied
Disatisfied
Neutral
Satisfied
Very Satisfied
6.Please indicate your level of agreement with the following statements in regards to the service you received today:
Very Disatisfied
Disatisfied
Neutral or N/A
Satisfied
Very Satisfied
Friendly & professional
Knowledgeable and available to answer my questions
Made appropriate recommendations based on my needs
Clearly explained services, rates and/or fees
Timely and efficient
Showed appreciation for my business
7.
On a scale of 0 to 10,
How likely is it that you would recommend VantageOne Credit Union to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likelyExtremely likely
8.Do you have any questions, comments or concerns?
9.Please leave your name and phone or email if you would like to be entered into our prize draw.

We will only contact you if:
1.) you indicate you would like to be contacted for follow-up
2.) or you are a prize winner
Current Progress,
0 of 9 answered