Central Pennsylvania Community Action, Inc.
Customer Satisfaction Survey

WELCOME!

Welcome to CPCA's Customer Satisfaction Survey!

Your feedback is important to us!

Question Title

* 1. Is this the first time you utilized a service from CPCA?

Yes

Question Title

* 2. What CPCA programs have you used? (check all that apply)

Utility Assistance

Congregate Meal Program

Food Pantries

Homeless Assistance

Affordable Housing

Weatherization

Medical Assistance Transportation Program (MATP)

Other (please specify)

Question Title

* 3. What county do you reside in?

Centre

Clearfield

Other (please specify)

Question Title

* 4. What office location do you receive CPCA services?

Clearfield

Houtzdale

Philipsburg

Aaronsburg

Bellefonte

DuBois

Other (please specify)

Question Title

* 5. How helpful have CPCA programs been?

Extremely helpful

Very helpful

Moderately helpful

Slightly helpful

Not at all helpful

Question Title

* 6. Do you feel CPCA staff treated you with courtesy and respect?

Yes

Question Title

* 7. How knowledgeable was CPCA staff about available services?

Extremely knowledgeable

Very knowledgeable

Moderately knowledgeable

Slightly knowledgeable

Not at all knowledgeable

Question Title

* 8. CPCA's goal is to help individuals/families improve their lives and help them move out of poverty. How well does CPCA meet this goal?

Extremely well

Very well

Moderately well

Slightly well

Not at all well

Question Title

* 9. What services do you feel are missing in our communities?

Question Title

* 10. Are there any examples of how CPCA has helped you or your family, or examples of staff that have been extremely helpful or gone the extra mile that you would like to share with us?

Central Pennsylvania Community Action, Inc.
Customer Satisfaction Survey

WELCOME!

Question Title

* 1. Is this the first time you utilized a service from CPCA?

Question Title

* 2. What CPCA programs have you used? (check all that apply)

Question Title

* 3. What county do you reside in?

Question Title

* 4. What office location do you receive CPCA services?

Question Title

* 5. How helpful have CPCA programs been?

Question Title

* 6. Do you feel CPCA staff treated you with courtesy and respect?

Question Title

* 7. How knowledgeable was CPCA staff about available services?

Question Title

* 8. CPCA's goal is to help individuals/families improve their lives and help them move out of poverty. How well does CPCA meet this goal?

Question Title

* 9. What services do you feel are missing in our communities?

Question Title

* 10. Are there any examples of how CPCA has helped you or your family, or examples of staff that have been extremely helpful or gone the extra mile that you would like to share with us?

Question Title

* 11. Are there any other comments you feel would be helpful for us to know about the agency or staff member you worked with?

Question Title

* 12. What is your full name? (Optional)

Question Title

* 13. What is today's date?